Complaints Mechanism - French Language Services Act

The French Language Services Act establishes a complaints mechanism to ensure that the government institutions that are subject to the Act comply with it.

 

How can I use the French Language Services Act complaints mechanism?

You can use the complaints mechanism to make a complaint when a government institution subject to the Act does not comply with its obligations regarding designated services, written correspondence or public consultations under the Act.

This means that you can make a complaint when :

  • A designated service is not provided to you in French.
  • The quality of a designated service provided to you in French was not comparable to the quality of that service in English.
  • A government institution did not take the measures set out in the French Language Services Act General Regulations to make it known to the public that a designated service was available in a person’s choice of English or French.
  • A government institution did not respond to your written correspondence in French.
  • A government institution did not provide the public with an opportunity to participate in a public consultation in French.

 

How can I make a complaint?

To be valid, a complaint must be made within 60 calendar days following the incident. Before you make a complaint, you should read the information on this page. Afterward, you can make your complaint online.

If you prefer not to make your complaint online, you can fill out the PDF complaint form and send it to the French Language Services Co-ordinator for the government institution concerned by your complaint (see table below).

French Language Services Co-ordinators

Government Institution

Name

Contact information

Agriculture and Fisheries

Darryl O'Brien

5th Floor, Jones Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-620-3101
dobrien@gov.pe.ca

Communities, Land and Environment

Todd Dupuis

4th Floor, Jones Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-368-5028
tdupuis@gov.pe.ca

Economic Development and Tourism

Ongoing nomination in progress

902-854-7446
bonjour@gov.pe.ca 

Education, Early Learning and Culture

Erin Docherty

1st Floor, Sullivan Building
Room 144
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-368-5805
ecdocherty@gov.pe.ca

Executive Council Office

Jenny Melanson
Je parle français

5th Floor, Jones Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8​​​​​​​
902-368-4212
jlmelanson@gov.pe.ca

Family and Human Services

Jennifer Burgess

2nd Floor, Jones Building
P.O. Box 2000
Charlottetown,  PE   C1A 7N8​​​​​​​
902-368-5199
jmburgess@gov.pe.ca

Finance

Jennifer MacDonald-Donovan

3rd Floor, Shaw Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8​​​​​​​
902-620-3679
jwmacdonald@gov.pe.ca

Health and Wellness

Mark Demone

4th Floor, Shaw Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8​​​​​​​
902-368-4356
mxdemone@edu.pe.ca

Health PEI

Élise Arsenault
Je parle français

16 Garfield St
P.O. Box 2000
Charlottetown, PE  C1A 7N8​​​​​​​
902-854-7441
elisearseanault@ihis.org

Human Rights Commission

Brenda J. Picard

53 Water Street
P.O. Box 2000
Charlottetown, PE  C1A 7N8​​​​​​​
902-368-4134
bpicard@peihumanrights.ca

Innovation PEI

Connor MacPhee

94 Euston Street, 1st Floor
P.O. Box 910
Charlottetown, PE  C1A 7L9​​​​​​​
902-368-5125
conmmacphee@gov.pe.ca

Island Regulatory and Appeals Commission

Susan Jefferson

5th Floor, Suite 501
134 Kent Street
P.O. Box 577
Charlottetown, PE  C1A 7L1​​​​​​​
902-892-3501
sdjefferson@irac.pe.ca

Island Waste Management Corporation

Merie Surkan

110 Watts Avenue
P.O. Box 2000
Charlottetown, PE   C1A 7N8​​​​​​​
902-368-5619
msurkan@iwmc.pe.ca

Justice and Public Safety

Bobbi Jo Flynn

4th Floor, Shaw Building
P.O. Box 2000
Charlottetown, PE   C1A 7N8​​​​​​​
902-620-3677
bjflynn@gov.pe.ca

Liquor Control Commission

Mary Ellen Moerike

3 Garfield Street
P.O. Box 967
Charlottetown, PE   C1A 7M4​​​​​​​
902-368-6670
memoerike@liquorpei.com

Museum and Heritage Foundation

Rachel Lapointe
Je parle français

23 Main Drive East
P.O. Box 159
Miscouche, PE  C0B 1T0​​​​​​​
902-888-8373
rlapointe@gov.pe.ca

Public Service Commission

Ongoing nomination in progress
​​​​​​​
 

902-854-7446
bonjour@gov.pe.ca
Rural and Regional Development

Giselle Bernard
Je parle français

48 Mill Road
P.O. Box 58
Wellington, PE  C0B 2E0​​​​​​​
902-854-3680
gbbernard@gov.pe.ca

Transportation, Infrastructure and Energy

Amy Blanchard-Graham
Je parle français

116 Dufferin Street
P.O. Box 39
Alberton, PE  C0B 1B0​​​​​​​
902-853-8622
avgraham@gov.pe.ca

Workers Compensation Board

Barbara Groom Wynne

14 Weymouth Street
Charlottetown, PE  C1A 7L7​​​​​​​
902-368-5562
blwynne@wcb.pe.ca

Workforce and Advanced Learning

Natalie McDonald
Je parle français

120 Heather Moyse Drive
Summerside, PE C1N 5L2​​​​​​​
902-438-4114
nemcdonald@gov.pe.ca

 

Who will address my complaint?

The complaints mechanism has two levels – the French language services co-ordinators and the Complaints Officer. This means that:

  • Your complaint will be addressed by the French Language Services Co-ordinator for the government institution concerned by your complaint;
  • If the co-ordinator doesn’t dismiss nor resolve your complaint, they will refer it to the Complaints Officer;
  • If your complaint is dismissed by the Co-ordinator and you ask for a review of the dismissal, the Complaints Officer will have to confirm the dismissal or resolve your complaint.

To better understand the complaint process, take a look at the snapshot of the complaint process.

The Complaints Officer is Ms Darlene Arsenault. You can contact the Complaints Officer by mail, email or phone using the following contact information:

Complaints Officer
PO Box 58
Wellington, PE C0B 2E0

agentplaintes@gov.pe.ca

902-303-5500 (cell.)

902-854-3449 (home)

 

What will happen after I make a complaint?

Once your complaint is received, you can expect an acknowledgement of receipt within 15 days. The goal is to address the complaint within 60 days.

 

Where can I get more information about the complaints mechanism?

You can contact the Acadian and Francophone Affairs Secretariat at:

Acadian and Francophone Affairs Secretariat
PO Box 58
Wellington, PE C0B 2E0
agentplaintes@gov.pe.ca

 

Published date: 
May 2, 2018