Complaints Mechanism - French Language Services Act
The French Language Services Act establishes a complaints mechanism to ensure that the government institutions that are subject to the Act comply with it.
How can I use the French Language Services Act complaints mechanism?
You can use the complaints mechanism to make a complaint when a government institution subject to the Act does not comply with its obligations regarding designated services, written correspondence or public consultations under the Act.
This means that you can make a complaint when:
- A designated service is not provided to you in French.
- The quality of a designated service provided to you in French was not comparable to the quality of that service in English.
- A government institution did not take the measures set out in the French Language Services Act General Regulations to make it known to the public that a designated service was available in a person’s choice of English or French.
- A government institution did not respond to your written correspondence in French.
- A government institution did not provide the public with an opportunity to participate in a public consultation in French.
How can I make a complaint?
To be valid, a complaint must be made within 60 calendar days following the incident. Before you make a complaint, you should read the information on this page. Afterward, you can make your complaint online.
If you prefer not to make your complaint online, you can fill out the PDF complaint form (listed under Resources) and send it to the French Language Services Co-ordinator for the government institution concerned by your complaint (see table below).
|
Government Institution |
Name |
Contact information |
|---|---|---|
|
Agriculture and Land |
Chelsea Morrison |
5th Floor, Jones Building |
|
Economic Growth, Tourism and Culture |
Maigan Hawke
Heather Pollard |
5th Floor, Shaw Building
|
|
Education and Lifelong Learning |
Tricia Martell Je parle français |
541 Main Street |
|
Environment, Water and Climate Change |
Tony Sturz |
4th Floor, Jones Building |
|
Executive Council Office |
Carrie Roach |
5th Floor, Shaw North Building |
|
Finance |
Jennifer MacDonald-Donovan |
3rd Floor, Shaw Building |
| Fisheries and Communities |
Janelle Arsenault |
5th Floor, Jones Building |
|
Health and Wellness |
Mark Demone |
4th Floor, Shaw Building |
|
Health PEI |
Élise Arsenault |
16 Garfield St |
|
Human Rights Commission |
Brenda J. Picard |
53 Water Street |
|
Innovation PEI |
Mathieu Foran Je parle français |
94 Euston Street, 1st Floor |
|
Island Regulatory and Appeals Commission |
Daniel Arsenault |
5th Floor, Suite 501 |
|
Island Waste Management Corporation |
Gunay Kelly |
110 Watts Avenue |
|
Justice and Public Safety |
Danielle Gillan |
4th Floor, Shaw Building |
|
Liquor Control Commission |
Mary Ellen Moerike |
3 Garfield Street |
|
PEI Museum and Heritage Foundation |
Noëlla Richard |
P.O. Box 159 |
|
Public Service Commission |
Manon Beaulieu |
1st Floor, Sullivan Building P.O. Box 2000 Charlottetown, PE C1A 7N8 902-368-4168 mbeaulieu@gov.pe.ca |
| Social Development and Housing | Jennifer Burgess | 2nd Floor, Jones Building P.O. Box 2000 Charlottetown, PE C1A 7N8 902-368-5199 jmburgess@gov.pe.ca |
|
Transportation, Infrastructure and Energy |
Erin MacNeill |
500 Queen Street 902-213-2746 |
|
Workers Compensation Board |
Barbara Groome Wynne |
14 Weymouth Street |
Who will address my complaint?
The complaints mechanism has two levels – the French language services co-ordinators and the Complaints Officer. This means that:
- Your complaint will be addressed by the French Language Services Co-ordinator for the government institution concerned by your complaint;
- If the co-ordinator doesn’t dismiss nor resolve your complaint, they will refer it to the Complaints Officer;
- If your complaint is dismissed by the Co-ordinator and you ask for a review of the dismissal, the Complaints Officer will have to confirm the dismissal or resolve your complaint.
To better understand the complaint process, take a look at the snapshot of the complaint process.
The Complaints Officer is Ms Darlene Arsenault. You can contact the Complaints Officer by mail, email or phone using the following contact information:
Complaints Officer
PO Box 58
Wellington, PE C0B 2E0
902-303-5500 (cell)
902-854-3449 (home)
What will happen after I make a complaint?
Once your complaint is received, you can expect an acknowledgement of receipt within 15 days. The goal is to address the complaint within 60 days.
Where can I get more information about the complaints mechanism?
You can contact the Acadian and Francophone Affairs Secretariat at:
Acadian and Francophone Affairs Secretariat
PO Box 58
Wellington, PE C0B 2E0
agentplaintes@gov.pe.ca