Key Contacts for Your School and Education System
Your child’s education, safety and well-being is important to the teachers and staff of your child's school as well as to all those in the public school system of PEI. Staying in touch, asking questions and heading off issues before they become big problems are ways to build strong relationships.
Establishing good communication with your school
At the start of the school year, gather the information below and keep it on hand. Your child's teacher will send some of this information home during the first week of school.
- school telephone number and school administrative assistant name
- Home and School Association or school council president name, telephone number, e-mail address and social media address
- teacher and principal e-mail addresses
- school website address
Many schools update their websites regularly, some teachers maintain blogs and many home and school associations have social networking sites. Ask your child's teacher if there is a preferred way to communicate with each other and about other resources that may be useful.
Who do I approach when I have concerns?
- The first person to talk to is your child’s teacher. You can talk to your child’s teacher about things like homework, academic needs, extra help, absences from school, and how to get help if your child is having emotional or physical challenges at school.
- If you need extra help or have general questions, your school principal and school office staff are there to help. Contact the school office for things like school registration, accessing the school after hours for community events and school transcripts.
- If you still have unanswered questions or you feel your questions cannot be answered by the principal, reach out to the Public Schools Branch or La Commission scolaire de langue française.
Who do I contact about bullying?
Report any incidents of bullying to your school principal.
Where can I learn more about health or social services that may help my child do better in school?
Talk to your child’s teacher, guidance counsellor, resource teacher or administration to find out what help is available.
Student well-being teams work in several families of schools across the province to advise, consult and provide direct service to children and youth who are struggling with mental, social and physical health issues.
If your child is struggling at school, an undetected vision problem may be to blame. Eye See Eye Learn provides one free eye exam and one free pair of glasses, if required, during the kindergarten year.
Who can I contact for help for my child with special needs?
If you think your child needs additional support, such as an educational assistant, discuss this with your child’s teacher or principal. He or she can direct you to available resources and student services.
How do I know how my child is doing in school?
An open conversation with your child’s teacher is important. There are also parent-teacher interviews throughout the school year. If you have a student in grade 7 to 12, StudentsAchieve is an online application to keep track of your child’s attendance as well as test and assignment grades.
How do I find out more about what my child is learning in school this year?
If my child is going to be absent from school, what do I need to do?
Tell your child’s home room teacher or the school office and ensure your child gets caught up on missed learning when upon return.
Who do I call about our bus stop, bus route or other transportation questions?
Check out online school bus routes or contact your school for advice on bus concerns.
How will I know when school is cancelled or delayed?
In the event of bad weather, school cancellations are broadcast on local radio stations and posted on the Public School Branch website.
I am a newcomer to Canada. Who do I call to register my child for school?
If you are a resident of PEI, contact your local school to register. If your child is learning English or French as an additional language, our EAL/FAL team is here to help.
I’m having some challenges as a parent. Where can I get help?
Everyone needs a little help sometime. Triple P Parenting is offered in communities across PEI at little or no cost.
Strongest Families provides high quality, timely, no cost mental health care for Prince Edward Island children and youth and their families. The program is free and delivered online and through telehealth services.
Help My Child is another resource for parents and students and a project of the PEI Home and School Federation.