COVID Alert App

Download the COVID Alert App (link is external) from the Government of Canada to your mobile device to let you know that you have been exposed to someone who has tested positive for COVID-19.

  • It is a quick and easy step to further protect yourself and others.
  • The more Islanders that download the Alert app, the more helpful it will be in preventing outbreaks.
  • The Alert app does not collect any personal information that could identify you like your name, location, address or any health information.
  • If you receive a notification through the Alert app go right away to a drop-in testing clinic and then stay home until you get your test results.
  • The Alert app does not replace manual contact tracing. Public health nurses still do contact tracing for all positive cases of COVID-19 detected in PEI.

Download the COVID Alert App

Covid Alert AppGoogle Play GraphicApp Store Graphic

 

COVID Alert Frequently Asked Questions

Does the Covid Alert app collect by personal information?Covid App

No, the COVID Alert app:

•    does not use GPS or track location
•    does not collect your name, address or telephone contacts
•    does not collect or store any of your personal health information.

How does the COVID Alert app work?

COVID Alert uses Bluetooth signals to exchange codes with nearby phones that also have the free app installed.

The app does not collect any personally identifiable information like your name, location, address or any health information.

If you test positive for COVID-19 and have downloaded the app you can receive a one-time use key from public health (active for 24 hours) that you can enter into the app to activate the notification function.

Those who have been in close contact with you (for more than 15 minutes, less than two meters apart, in the past 14 days) and have also downloaded the app, will receive an anonymous alert that they may have been exposed to COVID-19.

If you receive a notification alert go right away to a drop-in testing clinic to be tested and then stay home until you get your test results.

I have received a notification, what do I do next?

Follow these steps to take care of yourself and protect others.

Step 1: Get tested immediately

Step 2: Stay home until you get your test results

  • Stay home and self-isolate until you get your results. The Chief Public Health Officer will contact you directly if your test result is positive.
  • Negative test result are available online within up to 72 hours of testing at COVID-19 Tests Results.

Step 3: If your test result is positive
You will be notified by a public health official who will:

  • Instruct you to self-isolate for 14 days,
  • Ask you for a list of your close contacts.
  • Follow-up with each of your close contacts and tell them what they should do (such as get tested or self-isolate).
  • Ask you if you would like a one-time key that you can choose to enter into the app to notify others you may have been in close contact with.

Step 4: If your test result is negative

  • You do not need to self-isolate unless otherwise instructed by a public health official.
  • Monitor your health for symptoms of COVID-19. If you develop symptoms, get tested at a testing clinic.
  • Continue to follow public health measures including wash your hands often, wear a non-medical mask when you cannot maintain physical distancing, cough and sneeze into your elbow, keep your household’s circle of contacts small.

Is there a cost to download the app?

No. The Covid Alert app is free to Canadians and can be downloaded through the App Store or Google Play.

What if I don’t have the app?

The Alert app does not replace manual contact tracing. Public health nurses still do contact tracing for all positive cases of COVID-19 detected in PEI.  

The app is another tool that is useful to help limit the spread of COVID-19 in our province.  

Downloading the app is a quick and easy way to further protect yourself and others.

Is it mandatory to use the app?

No. Use of the app is voluntary and you will not be required to have the app or be prevented from work or play if you don’t have it. 

If you do have the app and you test positive for COVID-19, you are not required to accept or input the one-time key provided by a public health official to alert those who may have been in close proximity to you.

Public health nursing will still perform contact tracing and get in touch with your closest contacts.

Does the COVID Alert work on all phones?

  • The app requires a Smart phone and may not work on older model Smart phones
  • The App can be used on Apple or Android phones that have been released within the past five years. For iPhones, this means any model that is newer than an iPhone 6
  • The most recent software updates for iOS must be installed – iOS 13.5
  • Android phones must be running Android version 6 or later, with Google Play Services up to date
  • Bluetooth must be enabled on the phone for alert notification to work
  • The Alert app does not replace manual contact tracing. Public health nurses still do contact tracing for all positive cases of COVID-19 detected in PEI
Published date: 
October 15, 2020
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121

DeptHW@gov.pe.ca