EMR User Support

Now that you are using the EMR in your clinic, you may benefit from these additional EMR User Support Materials including education materials, user tips and user support information.

Looking for User Support?

Providers can contact Telus for implementation and ongoing support by using CHR Intercom. For non-EMR issues, contact your IT support where applicable.


User Support Forms

CHR User Access Request Formcomplete this form to add new users to the system or to change existing user roles or permissions

You can submit a change or form request by completing the change request form. Screenshots and forms should be included as part of the request to assist in the evaluation. 

Examples of change requests:

  • Appointment types
  • Requisition workflows
  • Methods of communication, questionnaires
  • Patient chart display

Requests will be reviewed, assessed and prioritized by our Clinical Advisory Group.

Once you submit the CHR Change Request Form, your request will be assessed, and you will be notified of the result of your request.



Additional policies are being reviewed and will be posted when available.

HPEI Access, Disclosure and Correction of Personal Health Information Protocol
HPEI Privacy and Protection of Personal Health Information Policy

Supporting Documents

CHR Bulletin - March 2022 Edition
CHR Bulletin - November 2021 Edition
Client Registry Patient Demographic Guide 

Privacy and Security Awareness Training


Supporting Documents - Billing

After Hours Premium 
Billing Cheat Sheet - Entering Claims
Billing Reconciliation
Override Fees
Patient Information Mismatch
Salaried Billing for Fee for Service
Service Date Entry
Viewing Billing in Submitted State 

Medicare Appeal Process
Non-Patient Specific Fee Codes
Submitting for Out of Province Referral
Applying Premium to Claims




Published date: 
March 16, 2022
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121