For EMR Users – Guidance and Support

Now that you are using the EMR in your clinic, you may benefit from these additional EMR User Support Materials including education materials, user tips and user support information.

Click the links to jump to sections below:

User Access Request Forms

CHR Enhancement Submission Form

Quick Reference Guides

Policies & Guidelines

CHR Bulletins

Useful Links

Looking for User Support?
 

You can contact TELUS for implementation and ongoing support by using CHR Intercom. For Non-EMR issues, you can contact ITSS Service Desk if a HPEI facility, or facility management or IT Support in the case of private facilities.

 

User Access Request Forms

EMR New User Access Request Form: complete this form to add new users to the system or to change existing user roles or permissions. Submit through EMRSupport@gov.pe.ca.
EMR Change User Access Request Form: complete this form to change existing user roles or permissions. Submit through EMRSupport@gov.pe.ca.

CHR Enhancement Submission Form

CHR Enhancement Submission Form

You can request solution changes or additional content (e.g., forms, Qnaires, encounter templates, etc.) by submitting an enhancement submission form. Screenshots and forms should be included as part of the request to assist in the evaluation.  

Requests will be reviewed, assessed and prioritized by our Clinical Advisory Group. Following, the submitter will be notified of the approval status. 

You can request solution changes or additional content (e.g., forms, Qnaires, encounter templates, etc.) by submitting an enhancement submission form. Screenshots and forms should be included as part of the request to assist in the evaluation.

Quick Reference Guides

Billing

After Hours Premium 
Billing Cheat Sheet - Entering Claims
Billing Reconciliation
Override Fees
Patient Information Mismatch
Salaried Billing for Fee for Service
Service Date Entry
Viewing Billing in Submitted State 

Medicare Appeal Process
Non-Patient Specific Fee Codes
Submitting for Out of Province Referral
Applying Premium to Claims


Referrals

Sending Referrals Quick Reference

Sending Referrals - User Guide
Appendix A - Common PEI Referral Contacts

Appendix B - Common Services Referred Outside PEI
Appendix C - Community Referral Resources
Triaging Referrals - User Guide

Active CHR User List

 

Other

Client Registry Patient Demographic Guide 
Provincial EMR Form Design Guidance

Surgical History Procedure Codes
Adding Contacts and Setting Preferred Pharmacies
Managing Failed Faxes

Policies & Guidelines

Additional policies are being reviewed and will be posted when available.

HPEI Access, Disclosure and Correction of Personal Health Information Protocol
HPEI Privacy and Protection of Personal Health Information Policy
Business Continuity Plan Guidelines
 

CHR Bulletins

CHR Bulletin - PrescribeIT Activation
CHR Bulletin - PrescribeIT Rollout
CHR Bulletin - March 2022 Edition
CHR Bulletin - November 2021 Edition
 

Useful Links

EMR User FAQs
Privacy and Security Awareness Training
 

Published date: 
January 31, 2023
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121

DeptHW@gov.pe.ca