For Providers Adopting an EMR

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EMR Implementation Overview


Webinars and Newsletters

Getting Started with the EMR

Shifting your Medical Practice to EMR technology

The province is implementing innovative health information technology which will modernize how we collect, share and use patient information.

TELUS Collaborative Health Record (CHR) communicates with other systems across the continuum of care so health professionals can safely, efficiently, and effectively access and share patient information without signing on to another system.

Implementing CHR into your practice will allow you to receive hospital-based clinical documents, laboratory results and diagnostic reports, interact with pharmacy systems for prescription management, and exchange information with the provincial billing system.

Support through your Transition

Any community-based providers switching their practice to the new electronic medical record system are provided with training, funding incentives, and ongoing EMR and peer support.

Your implementation team (i.e., a Telus Project Manager and an EMR Advisor) will work with you and your team to help you implement the TELUS Collaborative Health Record (CHR) technology to help minimize the disruption to patient care throughout the process.

Pre-implementation FAQ

Considerations when Transitioning to an Electronic Medical Record

How will CHR technology impact my health practice?

CHR is a single, province-wide health information system you can access from your clinic, the hospital or anywhere with a secure internet connection. The many benefits include:

  • Informed clinical decisions with efficient access to more comprehensive patient records that include hospital-based clinical documentation and diagnostics, pharmacy data for managing patient prescriptions, and reports from other care providers interacting with the patient associated with the electronic record;
  • Improved business operations with more efficient patient scheduling, automated practice billing and management of patient information; and
  • Patient care advancements, including providing virtual visits, electronic referrals, requisitions and prescription management, as well as chronic disease management tools and reminders.

For more information visit Collaborative Health Record | TELUS Health.

EMR Core Functionality

The EMR solution includes the following core functionality:

  • Patient Scheduling
  • Visit Documentation (including clinical documents, lab results and diagnostic reports from the Clinical Information System)
  • Referral Management
  • Patient Portal; Video Conferencing virtual visits
  • E-faxing (e.g., for requisitions, eReferrals, etc.) 
  • Prescription management using PrescribeIT (late 2021/2022) -  PrescribeIT 
  • Automated Billing
  • Data Analytics 


How do I shift my practice to use EMR technology?

Submit an Expression of Interest to indicate you would like to find out more about what the EMR will mean for your clinic. When you are ready, an EMR program team member will walk you through the enrolment process for when you are ready to begin that next step.

Expression of Interest Form

When you are ready to proceed, you will then begin the EMR enrollment process, supported by the EMR Program.

Please review the Pre-Implementation Considerations prior to the beginning of your implementation.

EMR Implementation Overview

How long does it take to implement the EMR?


Major Activities

Approx. Elapsed Time

Approx. Clinic Effort

Phase 1: Enrollment

Submit Expression of Interest Form
Watch pre-recorded Webinars/Demos
Provide Information for Enrollment
Sign the Participation Agreement
Pre-Implementation Checklist

Earlier the better (min 20 weeks before Go Live)

3-4 hours

Phase 2: Initiation and Planning

Identify your clinic lead
Participate in Project Kick-off meeting
Participate in Clinic Needs Assessment
Participate in planning and discovery activities

Participate in an IT Assessment (FFS providers can request assistance from MSPEI)

12-14 weeks prior to Go Live

8-12 hours

Phase 3: Design and Build

Participate in Clinic Configuration, Clinic Content Development
Retrieve data extract from existing EMR
Provide input for Data Migration
Complete Data Validation
Complete System Testing

8-12 weeks prior to Go Live

Variable (plan for 12-16 hours)

Phase 4: Go Live

Complete User Training
Prepare for Go Live (Arrange Patient Load, Support, etc)
Personalize EMR

Data Entry (support is available)

Week of Go Live

Variable (min 24 hours)

Phase 5: Post Go Live / Continuing Support

Participate in weekly Support calls
Complete post Go Live training

Participate in Post Go-Live Evaluation Surveys and Check-Ins

4-5 weeks after Go Live

12 hours

You will be provided with more information as you begin the implementation process.


Please contact the EMR Program at for information on any available funding for your circumstances.

Webinars and Newsletters

Past Webinars 

If you weren’t able to participate in previous EMR Webinars, we invite you to watch the recorded event to learn what you need to know before you begin.

Webinar 1 (March 11, 2021): 
About the EMR Program and Getting Started

Webinar 2 (March 25, 2021): Telus Collaborative Health Record Demonstration

Webinar 3 (April 29, 2021): Preparing for the Transition

Webinar 4 (June 17, 2021): Collaborating with Patients for Better Health


Pilot Sites Selected (May 25) 

Calling for Expressions of Interest (March 15) 

Province Selects EMR Provider (February 19)

EMR Rollout to MH&A Community

Published date: 
October 12, 2022
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121