Personal Services Guidance

Personal services facilities must also follow the requirements outlined in Guidelines for Personal Services Facilities.

In-home personal services establishments should operate with a separate entrance from the outside to prevent clients from passing through personal space.  If this is not possible, a plan must be included in the operational plan to ensure clients pass through the personal space with limited risk for possible exposure to COVID-19.

Preventive measures

All businesses and organizations operating during the COVID-19 pandemic are required to have an operational plan.  Make sure all employees are familiar with the contents of the operational plan.
The preventive measures required in the operational plan require operators to:

  • Take every reasonable step to ensure minimal interaction of people (including employees and/or clients) within two metres (six feet) of each other.
  • Take every reasonable step necessary to prevent employees who are required to self-isolate from entering workplaces.
  • Develop and follow an exclusion policy that ensures symptomatic employees are immediately excluded from work activities.
  • Ensure enhanced cleaning and disinfection of shared areas and surfaces.
  • Ensure hand washing stations or hand sanitizing products are available.

This guidance is subject to change. Personal services operators are advised to remain informed of orders and directives issued by the Chief Public Health Officer. 

For guidelines and public health measures required of businesses, visit: Public Health Measures Guidance.

Booking appointments

  • Walk-ins are permitted with a robust Operational Plan to ensure that all Public Health Measures are followed.
  • Stagger appointments to ensure physical distancing is maintained.
  • Only the client is to attend the appointment – no family or friends, unless the client is a minor and parental consent is required.  It this case, a plan must be developed to limit risks to the client, parent/guardian and artist.  
  • Avoid booking large groups for services unless physical distancing requirements can be maintained.
  • Ask the client to arrive no earlier than 5 minutes before the scheduled appointment.
  • Consider adjusting or cancelling fees for clients who cancel appointments for COVID-19 related reasons.  


  • Where waiting areas are not large enough to enable 2 metres of distancing, ask clients to wait outside or in vehicles until their appointment time.  Call or text them when ready.
  • Ensure clients wash or sanitize their hands before and after handling magazines, booklets, brochures, toys and product sell sheets. Signage must be posted.
  • Do not have product testers available.   
  • Signs should be in place to remind employees and clients of the COVID-19 related precautions, such as physical distancing.
  • If feasible, design a flow for clients through the facility to prevent crossing over.
  • Determine the occupancy limits for common areas and post in a visible location.
  • Consider installing a physical barrier at the reception area between clients and employees.
  • Consider reducing the amount of retail products on shelves to allow for easier cleaning.
    • Advise clients to limit unwanted touching of retail products.  
  • Alcohol-based hand rub (60%-90%) is to be available at the entry and exit as well as throughout the facility as required.
  • If a beverage is offerred to the client, it is best to use bottled beverages or disposable cups. There is to be no food service at this time.  
  • If there are multiple entry points to the facility, consider designated one door for entry and another for exit.  
  • Work stations must be a minimum of 2 metres apart.  If this is not possible, an acceptable physical barrier must be in place to provide adequate, safe separation.  
    • Any proposed barrier must be approved for use by Fire Inspectors and the Worker’s Compensation Board.
    • Barriers must be included in the cleaning and disinfection protocols.
    • If physical distancing cannot be maintained between work stations, stagger appointments or work in cohorts.
    • If cohorts are used, avoid interacting with other cohorts.  
  • Floor markings are to be used to ensure physical distancing of employees and clients.   
  • Develop and implement a plan to promote physical distancing during consultation, procedure and payment processes.  


  • Clients must practice proper hand hygiene when entering and exiting the facility.
  • Avoid unnecessary physical contact (i.e. shaking hands).
  • Ask client to remove and replace one's own jacket rather than having an employee assist.
  • A record, including client’s full name and phone number, must be kept to assist in contact tracing, if required.  
  • Online pre-payment or no contact payment is encouraged.
  • If cash payments are accepted on-site, it is best to have a dedicated employee assigned to this task. The employee must wash hands after each cash transaction.

Personal Protective Equipment

  • Follow current mask guidelines.
  • Those who serve the public (e.g., hair stylists, barbers, and other personal services providers) should continue to wear a mask, given they are not able to determine the vaccine status of their patrons and customers.
  • Service providers, organizations and businesses do not need to request proof of vaccine from patrons who are not wearing a mask.
  • Businesses and organizations may choose to follow their own policies and guidelines that are more strict than the provincial guidance.
  • Masks are recommended in indoor public settings for all people 12 and older who are not yet fully vaccinated or who are immunocompromised.
  • Also, consider wearing eye protection and aprons.
  • Continue to follow existing occupational health and safety recommendations and requirements.

Cleaning and Disinfecting

  • Enhanced cleaning and disinfection of work stations and common touch surfaces (including washrooms). Instruments and equipment must be cleaned and disinfected between each client.
  • When using a chemical disinfectant, it is important to follow the manufacturer’s written directions. All products used as a disinfectant must have a drug identification number (DIN) or medical device license (MDL); foreign approvals (FDA, EPA, etc.) are not recognized in Canada.
  • It is important to choose the right disinfectant for the task being completed.

Download the General Disinfectant information sheet

Published date: 
July 19, 2021
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121