Personal Services Guidance

Personal services facility operators/staff must also follow the requirements outlined in Guidelines for Personal Services Facilities.

It is strongly recommended that service providers avoid offering services which require removal of a client’s mask as there is an increased risk of transmission of COVID-19.  If these services are to be offered, the client must be strictly screened and advised not to attend if required to self-isolate and/or experiencing symptoms of COVID-19.  In addition, the following measures should be implemented:

  • Services should be offered in a room or space separate from others in the facility (at minimum 6ft separation from other staff and clients).
  • Multiple clients without masks should not be present in the same room at the same time.
  • The service provider should wear a properly fitting mask and eye protection (face shield or goggles).  Eye glasses do not provide sufficient protection.  

In-home personal service establishments should operate with a separate entrance from the outside to prevent clients from passing through personal space.  If this is not possible, a plan must be included in the operational plan to ensure clients who must pass through the personal space of the service provider do so in a way that limits risk for exposure to COVID-19.

Preventive measures

All businesses and organizations operating during the COVID-19 pandemic are required to have an operational plan.  Make sure all employees are familiar with the contents of the operational plan.

The preventive measures outlined in the operational plan require operators to:

  • Take every reasonable step to ensure minimal interaction of people (including employees and/or clients) within two metres (six feet) of each other.
  • Take every reasonable step to prevent employees who are required to self-isolate from entering workplaces.
  • Develop and follow an exclusion policy that ensures symptomatic employees are immediately excluded from work activities.
  • Ensure shared areas and surfaces are subject to enhanced cleaning disinfection.
  • Ensure hand washing stations or hand sanitizing products are available.

This guidance is subject to change. Personal services operators are responsible to remain informed of orders and directives issued by the Chief Public Health Officer. 

For guidelines and public health measures required of businesses, visit: Public Health Measures Guidance.

Booking appointments

  • Walk-ins are permitted with a robust Operational Plan that ensures all Public Health Measures are followed.
  • Stagger appointments to ensure physical distancing is maintained.
  • Only the client is to attend the appointment – no family or friends, unless the client is a minor and parental consent is required.  It this case, a plan must be developed to limit risks to the client, parent/guardian and service provider.
  • Avoid booking large groups for services unless physical distancing requirements can be strictly maintained.
  • Ask the client to arrive no earlier than 5 minutes before the scheduled appointment.


  • Where waiting areas are not large enough to enable 2 metres of distancing, ask clients to wait outside or in vehicles until their appointment time.  Call or text them when ready.
  • Ensure clients wash or sanitize their hands before and after handling magazines, booklets, brochures, toys and product sell sheets. Signage must be posted as a reminder.
  • Signs should be in place to remind employees and clients of the COVID-19 related precautions, such as physical distancing.
  • If feasible, design a flow for clients through the facility to prevent crossing over.
  • Determine the occupancy limits for common areas and post notices in a visible location.
  • Consider installing a physical barrier at the reception area between clients and employees.
  • Consider reducing the amount of retail products on shelves to allow for easier cleaning.
    • Advise clients to limit touching retail products.  
  • Alcohol-based hand rub (60%-90%) is to be available at the entry and exit as well as throughout the facility as required.
  • If there are multiple entry points to the facility, consider designating one door for entry and another for exit.  
  • Work stations must be a minimum of 2 metres apart.  If this is not possible, an acceptable physical barrier must be in place to provide adequate, safe separation.  
    • Any proposed barrier must be approved for use by Fire Inspectors and the Worker’s Compensation Board.
    • Barriers must be included in cleaning and disinfection protocols.
    • If physical distancing cannot be maintained between work stations, stagger appointments or work in cohorts.
    • If cohorts are used, avoid interacting with other cohorts.  
  • Floor markings are to be used to ensure physical distancing of employees and clients.   


  • Avoid unnecessary physical contact (i.e. shaking hands).
  • A record, including client’s full name and phone number, must be kept to assist in contact tracing, if required.  
  • Online pre-payment or no contact payment is encouraged.

Personal Protective Equipment

  • All clients and employees must wear a mask while inside the premises throughout the duration of the service provided.

  • Service providers should consider wearing aprons.
  • Continue to follow existing occupational health and safety recommendations and requirements.

Cleaning and Disinfecting

  • Ensure enhanced cleaning and disinfection of work stations and common touch surfaces (including washrooms) is maintained. Instruments and equipment must be cleaned and disinfected between each client.
Published date: 
January 18, 2022
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121