Personal Services Guidance

Beginning Saturday, 13 March 2021, the following post circuit breaker measures are in place until mid April 2021. The measures will be reassessed throughout.

Personal services facilities must also follow the requirements outlined in Guidelines for Personal Services Facilities.

In-home personal services establishments should only open if there is a separate entrance from the outside to prevent clients from passing through personal space.  If this is not possible, a plan must be included in the operational plan to ensure clients pass through the personal space with limited risk for possible exposure to COVID-19.

Operational Plan

All businesses operating during the COVID-19 pandemic are required to have an operational plan. The operational plan does not need to be submitted to the Chief Public Health Office before reopening. However, the plan will need to be made available during inspections by a government official.

Part of developing an operational plan is to identify protocols that everyone in the workplace must follow to keep employees and clients safe.   COVID-19 spreads through droplets when an infected person coughs or sneezes or from touching a contaminated surface and then touching your face.  A situation with higher risk will require adequate protocols to address this risk.  

The risk of person-to-person transmission increases the closer you come to other people, the amount of time you spend near them, and the number of people you are around.  The risk of surface transmission increases when several people contact the same surface in a short period of time.

Selecting Protocols

1. Elimination

  • social distancing of two metres (six feet) of clients and employees; and
  • limiting the number people within the workplace at any one time.

2. Engineering controls

Install physical barriers when physical distancing cannot always be maintained.

3. Administrative Controls

Rules and guidelines, such as enhanced cleaning and disinfection procedures, not sharing instruments, traffic flow within the workplace, etc.

4. Personal Protective Equipment (PPE)

Non-medical masks, gloves, aprons, etc. to be used when three (3) protocols listed above are not enough to control risk to employees and/or clients.

Booking appointments

  • Walk-ins, all appointments are permitted with a robust Operational Plan to ensure that all Public Health Measures are followed.
  • Stagger appointments to ensure physical distancing is maintained and to allow enough time to properly clean and disinfect the work station, instruments, equipment and common touch surfaces between each client.
    • Extra time should be scheduled between appointments to allow for enhanced cleaning.
  • An assessment of each client is to be completed on the phone prior to booking an appointment. If the client is exhibiting symptoms of COVID-19 or is required to self-isolate, do not book an appointment. Ask the client to cancel their appointment if they develop symptoms or have a close contact who is confirmed or suspected of COVID-19.
  • Only the client is to attend the appointment – no family or friends, unless the client is a minor and parental consent is required.  It this case, a plan must be developed to limit risks to the client, parent/guardian and artist.  
  • Avoid booking large groups for services unless physical distancing requirements can be maintained.
  • Ask the client to arrive no earlier than 5 minutes before the scheduled appointment.
  • Consider adjusting or cancelling fees for clients who cancel appointments for COVID-19 related reasons.  


  • Where waiting areas are not large enough to enable 2 metres of distancing, ask clients to wait outside or in vehicles until their appointment time.  Call or text them when ready.
  • Remove magazine racks, booklets, brochures, toys and product sell sheets from client areas.
  • Do not have product testers available.   
  • Signs should be in place to remind employees and clients of the COVID-19 related precautions, such as physical distancing.
  • If feasible, design a flow for clients through the facility to prevent crossing over.
  • Determine the occupancy limits for common areas and post in a visible location.
  • Ensure physical distancing can be maintained in break rooms, lunch rooms, storage rooms, etc.  
    • Consider staggering breaks to avoid unwanted crowding.  
  • Consider installing a physical barrier at the reception area between clients and employees.
  • Consider reducing the amount of retail products on shelves to allow for easier cleaning.
    • Advise clients to limit unwanted touching of retail products.  
  • Alcohol-based hand rub (60%-90%) is to be available at the entry and exit as well as throughout the facility as required.
  • Consider suspending the practice of offering a beverage to the client.  If this practice is to continue, use bottled beverages or disposable cups.  There is to be no food service at this time.  
  • If there are multiple entry points to the facility, consider designated one door for entry and another for exit.  
  • Work stations must be a minimum of 2 metres apart.  If this is not possible, an acceptable physical barrier must be in place to provide adequate, safe separation.  
    • Any proposed barrier must be approved for use by Fire Inspectors and the Worker’s Compensation Board.
    • Barriers must be included in the cleaning and disinfection protocols.
    • If physical distancing cannot be maintained between work stations, stagger appointments or work in cohorts.
    • If cohorts are used, avoid interacting with other cohorts.  
  • Floor markings are to be used to ensure physical distancing of employees and clients.   
  • Develop and implement a plan to promote physical distancing during consultation, procedure and payment processes.  


  • Complete consultations by phone or Internet as best possible in order to limit direct contact onsite.
  • Clients must practice proper hand hygiene when entering and exiting the facility.
  • Avoid unnecessary physical contact (i.e. shaking hands).
  • Ask client to remove and replace one's own jacket rather than having an employee assist.
  • Complete client records are to be kept for invasive procedures, as outlined in the Guidelines for Personal Services Facilities.  
  • A record including client’s full name, phone number and address must be kept for all other services to assist in contact tracing, if required.  
  • Online pre-payment or no contact payment is encouraged.
  • If cash payments are accepted on-site, it is best to have a dedicated employee assigned to this task. The employee must wash hands after each cash transaction.

Illness Policy and Education

  • A written illness/exclusion policy must be in place.
  • All employees must self-monitor for symptoms and report any concerns about possible COVID-19 exposure or possible symptoms to supervisor.
  • Any employee who develops symptoms of COVID-19 while at work must immediately perform hand hygiene, report to management, avoid contact with others and leave as soon as it is safe to do so. Call 8-1-1 to arrange testing.
  • Symptomatic employees must self-isolate until tested for COVID-19 and results are confirmed.
  • If COVID-19 test results are negative but an employee remains ill and/or symptomatic, they should remain away from the workplace.
  • Employees must be educated on the appropriate measures to prevent infection and disease transmission.    

Personal Protective Equipment

  • Non medical masks should be worn for the duration of the service provision by the client and the service provider. Non medical masks reduce the spread of the wearer's respiratory droplets to others.
  • When a non medical mask cannot be worn by the client due to the service being provided, the service provider should wear a non medical mask and eye/facial protection for the duration of the appointment. 
  • Appropriate eye/facial protection options include a shield or goggles that fully protect the eyes. Personal glasses are not appropriate eye protection. 
  • Also, consider wearing eye protection and aprons.
  • It is important to educate employees and clients on the proper use of masks.
  • Continue to follow existing occupational health and safety recommendations and requirements.

Cleaning and Disinfecting

  • Enhanced cleaning and disinfection of work stations, common touch surfaces, instruments and equipment used must be completed between each client.
  • Routinely clean and disinfect common-touch surfaces in washrooms.  
  • A detailed sanitation plan is required, which includes the following information:
    • names and mixing instructions for cleaners, disinfectants and sanitizers that will be used;
    • a list of all the surfaces that will be cleaned and disinfected.
  • When using a chemical disinfectant, it is important to follow the manufacturer’s written directions. All products used as a disinfectant must have a drug identification number (DIN) or medical device license (MDL); foreign approvals (FDA, EPA, etc.) are not recognized in Canada.
  • It is important to choose the right disinfectant for the task being completed.

Download the General Disinfectant information sheet

General Instrument and Equipment Use

  • Follow all recommendations outlined in Guidelines for Personal Services Facilities.
  • Avoid sharing instruments and equipment between work stations. Each employee should have a personal set of instruments.  
    • To allow adequate drying time between appointments, it is best to have multiple sets of instruments (i.e. nail brushes, clippers, etc.)
  • Only use instruments and equipment that can be cleaned and disinfected, or disposed of, between each client.
    • If an instrument cannot be cleaned and disinfected between each client (ie. toe separators, nail files, needles, etc.) it must be disposed of. 
  • All instruments and equipment must be cleaned and disinfected with the appropriate level disinfectant between each client.  
  • Towels, robes, table coverings, etc. must be laundered between each client.  
  • Read Appendix B in Guidelines for Personal Services Facilities to determine the level of disinfection required for instruments and equipment.
Published date: 
February 17, 2021
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121