811 Telehealth

Dial 8-1-1 to access non-emergency health information. Dial 7-1-1 (TTY), if you are hearing impaired.

What health information will I get by calling 8-1-1? 

A registered nurse is available 24 hours a day to answer your health questions over the phone and will: 

  • help you determine whether you require emergency or non-urgent medical attention;
  • provide current, reliable information related to your health issue; and
  • offer helpful guidance about health services available in the province.

A detailed directory of 8-1-1 health topics is also available online. 

When should I call 9-1-1 instead of 8-1-1?

Call 9-1-1 or go to an emergency department when you have:

  • discomfort or tightness in the chest;
  • unusual shortness of breath;
  • severe abdominal pain;
  • prolonged and persistent headache or dizziness;
  • an injury that may require stitches or involve a broken bone;
  • a child who has prolonged diarrhea or vomiting; or
  • a baby under six months of age with a fever of 38°C (100.4°F) or higher.

What if I’m unable to reach 811?

If you are unable to reach the 811 service by dialing 8-1-1 from your telephone or hand held device, please contact your telephone service provider.

In some cases, local telephone service providers may not be able to support 8-1-1 dialing. If this is the case, you may access the 811 service by calling 1-866-770-7724 from a telephone registered in Prince Edward Island only.

How can I apply to work for the 811 service?

If you are interested in a career as a telehealth nurse or telehealth associate, contact Emergency Medical Care Inc. directly.

Want to provide feedback on service received from 811?

Complete the 811 Feedback Form to discuss or inquire about services received or provided by 811. Every comment becomes part of our quality improvement process. We will review, document and respond to every submission as quickly as possible.

How do I contact the 811 service? 

811 Administration Office
PO Box 38203
Dartmouth, NS  B3B 1X2

Telephone: 1 (902) 407-8230

 

Published date: 
August 16, 2017
Health PEI logo

General Inquiries

Health PEI
16 Garfield Street
PO Box 2000
Charlottetown, PE   C1A 7N8

Phone: (902) 368-6130
Fax: (902) 368-6136

healthpei@gov.pe.ca

Your Health Privacy

Media Inquiries
Phone: (902) 368-6135

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department.

If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

811 logo