Health PEI Health Care Workers: COVID-19 FAQs

These frequently asked questions (FAQs) have been developed through the COVID-19 Joint Response Team and Health PEI Human Resources to help inform Health PEI staff and physicians as we respond to virus.

These FAQs may change over time. New versions will be sent to staff as requirements change and FAQs posted to Health PEI and Government websites will be updated frequently.

Frequently Asked Questions

Are there any cases of COVID-19 on PEI?

For updated data including number of positive and negative results, as well as number of tests pending, visit

What is being done to protect health care workers on the front lines?

PEI is following the Public Health Agency of Canada (PHAC) national guidance regarding screening, identification, infection control, testing and follow-up.

The health and safety of all health care workers is a priority for the COVID-19 Joint Response Team of the Chief Public Health Office and Health PEI, which is closely monitoring and responding to the issue.

Maintaining the health and well-being of health care workers is important for both those individuals and the ongoing health of Islanders.

Health care workers are being provided all the necessary personal protective equipment required to mitigate risk of being infected with COVID-19, including masks, gowns, gloves and hand sanitizer. 

The Joint Response Team’s Supply Division is actively monitoring and adjusting supplies as necessary to ensure personal protective equipment is available where it is needed across the province.

Additionally, through the set-up of external screening clinics in Charlottetown and Summerside, patients who need testing for COVID-19 are being diverted from acute care settings. Patients can access the screening clinics by calling 811.

What is self-isolation?

Self-isolation means limiting contact with others. This means all situations where you may come in contact with others, such as social gatherings, work, school, child care, athletic events, university, faith-based gatherings, healthcare facilities, grocery stores, restaurants, shopping malls, and all public gatherings.

  • STAY on your own property while you are in self-isolation.
  • If you live in an apartment building, you must stay on the building's property and practice social distancing while in corridors, stairwells, elevators, other shared spaces and outdoors.
  • Do not leave home unless absolutely necessary, such as to seek medical care.
  • Do not go to school, work, other public areas or use public transportation (e.g., buses, taxis).
  • Arrange to have groceries and supplies dropped off at your door to minimize contact.
  • Stay in a separate room and use a separate bathroom from others in your home, if possible.
  • If you have to be in contact with others, keep at least 2 metres between yourself and the other person. Keep interactions brief and wear a mask.
  • Avoid contact with individuals with chronic conditions, compromised immune systems and older adults.
  • Avoid contact with pets if you live with other people that may also be touching the pet

Note: There are fines and legal ramifications for non-compliance of self-isolation.

If I have returned from travel am I required to self-isolate?

Within Canada:

As of March 21, 2020, the Chief Public Health Office has instituted a 14-day self-isolation period for anyone who has travelled outside PEI, including within Canada. Those who return to the Island, including health care workers will be 

Health care workers, like any essential worker, who travel out of province for non-work related purposes are not exempt from the 14 day self-isolation. Anyone who works in long term care facilities must immediately self-isolate, shall not attend work, and must monitor for symptoms for 14 days following any out of province travel.

This exception is to allow health care workers to continue to offer essential services to Islanders.

As health care workers, you are trusted to monitor your own symptoms to ensure your health and safety and that of your patients. Those who have returned from travel within Canada are asked to self-monitor for COVID-19 symptoms and leave work as soon as they start to feel unwell, including fever, new or worsening cough, sore throat, runny nose, sneezing, congestion or unusual fatigue.

All staff should remember to practice social distancing and avoid groups to help slow the spread of the virus in this province and to help ensure you stay healthy.

If travel was international:

If you have returned before March 8, there is no need to self-isolate.

If travel was after March 8, self-isolate for 14 days. The travel within Canada health care worker exemption does not apply.

If only one member of the household needs to self-isolate and the other members of the household can maintain at all times appropriate social distancing, enhanced cleaning of all shared spaces following use and/or a designated bathroom and bedroom, then only the individual self-isolating needs to self-isolate.

If not all members of the household can ensure that these requirements are being met then all members are to follow self-isolating guidelines for the 14-day period.

If you have any questions about this situation, please contact your HR Manager or email COVID-19 Employee

If someone in my household has returned from travel either internationally or from another Canadian province/territory in Canada, am I required to self–isolate or can I report for work?

If the person who travelled is asymptomatic the health care worker can report to work.

If the person who travelled is, or becomes, symptomatic:

  • If it is determined by calling 811 that the person who travelled requires testing for COVID-19 the health care worker must stay home and self-isolate until the test results are received.
  • If the test results for the person who travelled come back negative, the health care worker can return to work however, the person who travelled must continue to self-isolate.
  • If the test results for the person who travelled come back positive, the health care worker must stay home and self-isolate.

Where can I find information regarding access to COVID-19 testing for health care workers?

Should you develop symptoms related to COVID-19, please call 1-855-354-4358 to be screened and booked for an appointment to be tested, if warranted.

I have tested positive for COVID-19 during my self-isolation period. When can I return to work?

Any health care worker who has been identified to self-isolate and receives a positive test result for COVID-19 is required to have two (2) negative tests results in a 24 hour period before they can be cleared to return to work. Health care workers should continue to follow any isolation advice provided by Public Health and keep their managers and/or supervisors updated as to their status.

If I am an active casual employee without entitlement to paid leave or I am an active temporary or permanent employee without adequate paid sick leave in my bank and I test positive for COVID-19, will I be eligible for leave?

In these extenuating circumstances, you will not incur loss of pay if you test positive for COVID-19. We will continue to pay active casual employees who have worked in the past 14 days, and active temporary and permanent employees who have worked in the past 14 days and do not have paid sick leave in their bank, based on the average hours worked of their last three pay periods. Employees will receive pay for up to 2 weeks or until they are cleared to return to work, whichever is sooner. For exceptional circumstances, periods of paid leave in excess of 2 weeks may be authorized by Health PEI.

I did not travel and I am symptomatic. I contacted 811 or 1-855-354-4358 and was advised to self-isolate. Do I have to self-isolate? Do I have to use sick, paid leave or unpaid leave?

If an employee is symptomatic with symptoms consistent with COVID 19 and the employee is advised to self-isolate, either by 811 or 1-855-354-4358, the employee is required to self-isolate until tested. During this time, the employee will be on sick leave until such time as test results are confirmed.

  • If the test results are negative for COVID-19 but the employee remains ill/symptomatic remains on sick leave.
  • If the test results are negative for COVID-19 and the employee is no longer ill/symptomatic, the employee returns to work.
  • If the test results are positive for COVID-19 the employee follows the direction of Public Health.

Someone I live with is being tested (they have not traveled but are symptomatic). Am I required to self-isolate?

Yes, the health care worker would be required to self-isolate until test result is returned. If the person the health care worker lives with has a negative test result, the health care worker can return to work. If the test result is positive, the health care worker must continue to self isolate and monitor for symptoms. If the health care worker becomes symptomatic they are to contact
1-855-354-4358 for screening and instruction.

If health care workers are required to self-isolate, can we use sick time?

Should health care workers who are asymptomatic (not experiencing symptoms) be required to self-isolate, they will be placed on paid administrative leave, this includes casuals who had shifts that were pre-booked.

Some health care workers may have the option/ability to do telework from home. Please discuss this option with your manager and/or supervisor, if applicable.

Should a health care worker develop any symptoms of COVID-19, such as fever, new or worsening cough, sore throat, runny nose, sneezing, congestion or unusual fatigue, they should call 811 or 1-855-354-4358 for screening to determine whether a test is appropriate. Once symptomatic, paid administrative leave ends and standard sick leave begins as outlined in the respective collective agreement.

If a health care worker tests positive for COVID-19, they will be required to continue to self-isolate and follow medical advice. This may extend past the 14 day self-isolation period.

It is important to notify your manager and/or supervisor as to changes in your status.

For detailed information related to specific circumstances, reach out to your Human Resource Manager.

I have developed symptoms of COVID-19 and am being tested, how does this impact the members of my household? I have not had recent travel or contact with a confirmed case of COVID-19 on PEI.

When any member of a household develops symptoms consistent with COVID-19:

  • Cough (new or exacerbated chronic)
  • Fever/Chills
  • Sore Throat
  • Marked Fatigue
  • Sneezing
  • Congestion
  • Runny Nose

Then all members of the household would begin self-isolation and monitor for symptoms until the test results return.

Do I need to provide a sick note to my employer if I am sick during this pandemic?

If you have symptoms consistent with COVID-19 and you are awaiting testing, a sick note is not required at this time. However, if you are absent due to illness not related to COVID-19, employees are still required to provide medical information consistent with their respective collective agreements which would include nature of illness and how this illness prevents the employee from carrying out the primary duties and functions of their position.

What if I don’t have sick time?

Health care workers who become symptomatic and are without adequate sick leave can take unpaid leave. While on unpaid leave, staff can access any vacation/stat/TIL banks to substitute for paid sick leave while they recover and self-isolate.

Health care workers without sick leave (including casuals) may be eligible for employment insurance benefits. Employment insurance benefits have been made easier to access by the federal government. Find more information at 

For more detailed information, please contact your Human Resources Manager for guidance.

I have children who cannot attend early childhood centres or schools because they are closed. I have no child care to attend work. What do I do?

We recognize these closures present challenging circumstances to employees who have young children in school or daycare. We know we can count on you to do your best to balance your work and personal obligations and be present at work as much as possible.

  1. Please attempt to make alternate childcare arrangements, even for part of the day or the week. Identifying someone to care for your children may come from outside of the immediate home or even family. Individuals that support an essential worker with babysitting services must understand that, as a care provider, they will be defined as part of the family unit-even if not living in the same structure. This would mean if anyone developed symptoms or needed testing then both households would need to self-isolate until testing results were known. Funding may be available through Emergency Child Care Services.
    CPHO would encourage everyone to be mindful of hand hygiene, staying home when ill, and limiting non-essential activity. CPHO would also encourage the babysitter to support only one family unit at a time, and to limit exposure to other families in the community.
  2. Emergency Child Care Assistance may be available through the provincial government. You do need to apply for this program. Information and the application can be found by visiting Emergency Child Care Services.
  3. If you are unable to make alternate childcare arrangements, talk to your manager about possible options to work from home or to modify your work hours (shift changes, schedule changes, evenings and nights instead of days, etc.).
  4. If employees are able to demonstrate to their manager that they pursued all reasonable options, they will be provided with special leave with pay for those work periods where they have no reasonable alternate child care arrangements until schools and daycares re-open. Please note that if reasonable options as listed above are available but have been declined by the employee, the employee is not eligible for special leave with pay.

I am a healthcare worker and I have childcare issues. I was able to secure a family member, my mother-in-law who has not traveled, and who does not live in our house, to babysit my child. Is my mother-in-law, allowed to babysit my child to allow me to work?

Yes, as a health care worker providing an essential service, it is the expectation of any worker to explore reasonable childcare arrangements. Funding may be available through Emergency Child Care Services.

I am pregnant or immunocompromised and am concerned about my safety in the workplace. What should I do?

If you are a health care worker who is pregnant or immunocompromised and you are concerned about your safety at work, it is recommended that you reach out to your Manager or Human Resources Manager to discuss your concerns. Members of the Wellness & Safety Team can also be contacted to answer OH&S questions related to personal protective equipment.

I have concerns about my colleagues who are not practicing social distancing in the workplace? What do I do?

Health care workers are not always able to practice social distancing when working with patients/residents. However, where the option exists, all employees should be practicing social distancing. This may include staggering lunch breaks, booking larger boardrooms, not meeting in hallways where others need to pass, etc. Concerns should be discussed with the individual or forwarded to your Manager.

My manager has suggested telework may be an option for me. What does this mean?

On a restricted basis, while maintaining essential services Managers / Supervisors may consider “working from home” for some employees.

We recognize each employee situation could be unique so these requests will be considered on a case-by-case basis with consideration given to both the needs of the employee and operational requirements of the work site and services being delivered. Although not exhaustive, circumstances where the consideration for “working from home” could include:

  • employee is required to self-isolate by potential exposure to COVID 19, but are still able to work and contribute;
  • the employee cannot be redeployed to another work area but can contribute from home;
  • or employee can work but there are no other means to keep them attached to the workplace (if service closes). Managers and supervisors should work with staff individually, collectively and collaboratively as a team to discuss what this means specifically for your program area and the work that you do. Managers/Supervisors must make it clear that working from home still requires productive / meaningful work to support the programs/ services; and it will be temporary.

It is important to remember that you may also be required to report to an alternate worksite or may be deployed on short notice. Work assignments could include counselling from home, education / training, closing files etc.

Services within my department have been deemed non-essential at present. Will I be reassigned to alternate work or an alternate service/site?

If there is no work available in your current service area you may be reassigned to another service area at any time. Should there be no immediate work available in your service area you may be sent home with pay. However, you need to be ready to report to work when called upon, either to your regular service area or as a reassignment to another service area or role for which you are qualified.

My manager has advised that, due to operational requirements, I may be redeployed or reassigned during the pandemic. Will I be entitled to travel reimbursement?

Employees who are reassigned or redeployed to an alternate work site may be eligible for travel reimbursement based on the respective Collective Agreement and/or Treasury Board Policy, Article 17.06 (iis.peigov.).

I have plans to leave the country, should I travel?

Employees who choose to travel outside of Canada following the March 13, 2020, travel restriction recommendations and the 14 day required self-isolation notification are not eligible for paid administrative leave during the 14 day self-isolation period. Should you become symptomatic, you will be eligible for sick leave as outlined in your respective collective agreement.

I have decided to cancel my vacation plans and not travel outside of Canada, can I cancel my approved vacation?

Employees are encouraged to speak to their Managers to determine if this is possible.

Employees will be able to carry over vacation into the 2020 fiscal year (April 1, 2020 – March 31, 2021).

With the COVID-19 pandemic, do I still submit my summer vacation request?

Collective Agreement provisions still apply during this pandemic. Employees are advised to submit their vacation requests for summer vacations; however, leave approvals will be contingent on operational requirements.

Are staff allowed to work in two or more work locations during the pandemic?

Yes, with one exception. If you are working on a designated COVID-19 unit with admitted COVID-19 patients, you cannot accept assignments to a long term care facility.

How will we know if the situation changes?

Updated information, including information for health care providers, will be posted regularly to the website Information is also available by calling the Public Health at 1-800-958-6400.

Updates to this FAQ will be posted to the Health PEI Staff Resource Centre and can be found at Hard copies will be posted on the OH&S bulletin boards in each work site for those without access to email.

Health PEI is also committed to sharing regular updates to all members of the organization through at least twice weekly reports from the Joint Operations Team. Additional reports will be distributed as required when significant changes occur. Managers are asked to post these updates for those without email.

Questions regarding benefits, leave, and work requirements should be directed to your Human Resources Manager.

Employee Assistance Program

Services continue to be available via telephone through the Employee Assistance Program (EAP). Please contact the EAP program if you require additional support. EAP services can be arranged by contacting 902.368.5738 or 1.800.239.3826 or

As a reminder, you must report any suspect cases of COVID-19 to the CPHO as soon as observed. The PEI COVID-19 Guideline is an evergreen document and will be revised to reflect updates in recommendations. Health Care Providers can contact CPHO (Chief Public Health Office) at 902-368-4996 if you have any questions.

Published date: 
June 22, 2020