Virtual Care Technical Support Desk
What we do
A Health PEI staff member is here to help Island residents with virtual care tools. This person offers phone 1-855-506-3963 (Toll Free) and email support at firstname.lastname@example.org. They can help you with tech issues or support you to install and use virtual care tools. This service is not for medical needs (e.g., prescriptions). If you need help to find care, click here.
If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department. If you are unsure what to do about a health issue or if you need health information, call 8-1-1.
- Test call(s)
- Help to sign up for virtual care services
- Help with tech such as a camera, microphone, computer, laptop, smartphone
- Test your internet
- Support information (e.g., tip sheet)
Contact Information and Hours
Telephone: 1-855-506-3963 (Toll Free)
Hours: Monday - Friday, 8 a.m. - 4 p.m.
If the line is busy or after hours, leave a brief message with your name, phone number, and details regarding your technical issue. You will be contacted as soon as possible during office hours.
Additional Support Information for Patients
• Telus Collaborative Health Record (CHR) also called Electronic Medical Record (EMR)
Do you have input that could improve this document? Send your comments to email@example.com and reference this webpage.