Virtual Care Technical Support Desk

What we do

A Health PEI staff member is here to help Island residents with virtual care tools. This person offers phone 1-855-506-3963 (Toll Free) and email support at virtualcare@ihis.org. They can help you with tech issues or support you to install and use virtual care tools. This service is not for medical needs (e.g., prescriptions). If you need help to find care, click here.

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department. If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

Services Offered

  • Test call(s)
  • Help to sign up for virtual care services
  • Help with tech such as a camera, microphone, computer, laptop, smartphone
  • Test your internet
  • Support information (e.g., tip sheet)

Contact Information and Hours

Telephone: 1-855-506-3963 (Toll Free)

Email: virtualcare@ihis.org

Hours: Monday - Friday, 8 a.m. - 4 p.m.

If the line is busy or after hours, leave a brief message with your name, phone number, and details regarding your technical issue. You will be contacted as soon as possible during office hours.

Additional Support Information for Patients

Maple Support 

Zoom Support 

•    Telus Collaborative Health Record (CHR) also called Electronic Medical Record (EMR) 

Do you have input that could improve this document? Send your comments to virtualcare@ihis.org and reference this webpage.

Additional Resources

Walk-in Clinics

Emergency Department Wait Times

811 Telehealth

Hospital Services

Patient Registry

Physician Search

211 PEI - Health Care


 

Published date: 
September 6, 2022
Health PEI logo

General Inquiries

Health PEI
16 Garfield Street
PO Box 2000
Charlottetown, PE   C1A 7N8

Phone: 902-368-6130
Fax: 902-368-6136

healthpei@gov.pe.ca

Your Health Privacy

Media Inquiries
Phone: 902-368-6135

Health PEI Board of Directors

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department.

If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

811 logo