Text with 911

New technology helps Islanders with hearing loss communicate with 911

Islanders who have hearing loss or speech impairments can use Text with 9-1-1 for emergency services.

What is required to use the Text with 911 service?

You need an active wireless subscription and supported cell phone to use the Text with 911 service (T9-1-1). You are required to contact your wireless provider to pre-register for the service.

How do I make an emergency call with Text 911?

If you experience an emergency, call 9-1-1 as usual.

The 911 operator will receive a notice to continue the conversation by text message.

Who may use the Text with 911 service?

The text service is only available to those with hearing or speech impairments.

Why is T9-1-1 not available to everyone?

Voice calling remains the only way to communicate with 911 services for a person that is not deaf, deafened, hard of hearing or with speech impairment. During an emergency, time is of the essence and talking enables faster communication than texting.

In most cases, T911 calls require more time than a voice call to communicate with emergency services.

Can I register for the service if I have a close friend or relative who qualifies and has access to my phone?

Yes, registration is available to family members and close friends of deaf, hard of hearing or speech impaired Islanders so that in the event of an emergency, your friend or family member can use your phone.

For more information, visit textwith911.ca
Published date: 
August 31, 2016
Justice and Public Safety

General Inquiries

Public Safety Division
PO Box 911
Charlottetown, PE   C1A 7L9

Phone: 902-894-0385
Toll-free: 1-877-894-0385
Fax: 902-368-6362


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