Booking Warning/Advisory for Tourism Operators

Scam Targeting Travelers

Tourism PEI has become aware of companies using tourism operators names and information to offer fraudulent bookings. Tourism operators are advised to watch for any "Phishing" activity and to report these incidents.

What is Phishing? 

Phishing is a method of trying to gather personal information using deceptive e-mails and websites. Typically, a phisher publishes a site disguised as a legitimate business. For example, the phisher may post operator information and include a link to request a booking. (So phishing is a form of "social engineering".) The publisher then requests a deposit or payment for a booking. However, the site is bogus, and the traveler can end up paying for a booking that does not exit, and personal data is captured by the phisher. The information may be used to commit various forms of fraud and identity theft, ranging from compromising a bank account to setting up multiple new ones.

Recommended Steps for Tourism Operators

  1. Search for your business name on Google and other search engines.
  2. Look for any sites where your business is listed, but you have no affiliation with.
  3. Find the 'contact us' information on the website and email the site requesting that they remove your information from their site.
  4. Submit complaints to search engines which 'may' result in the page not appearing in the search results if the search engine agrees with your complaint.
  5. Advise staff to be aware and to recognize the dangers of phishing.
  6. Follow recommendations and advice in resources listed below.


The Canadian Anti-Fraud Centre provides helpful information for consumers about these prize offers and how to report these incidents.

RCMP offers tips to avoid email fraud and phishing.

Anti-Phishing Working Group (APWG) located at: Features a text box in which to copy and paste the contents of the suspicious email you have received, including the header as well as the body of the message. Along the sidebar of the websites, there are additional links of information to learn about phishing scams.

Additional links:


Published date: 
November 6, 2020
Tourism PEI

General Inquiries

Tourism PEI
3rd Floor Shaw North
105 Rochford Street
PO Box 2000
Charlottetown, PE C1A 7N8

Tourism PEI Visitor Information : 1-800-463-4734 
Tourism PEI Switchboard: 902-368-5540 
Industry Support Line 902-368-5540 

Follow us on Facebook