Publications

Operational and Care Service Standards for Community Care Facilities

Published date: August 28, 2026
Publication type: Guidelines

Operational and Care Service Standards for Community Care Facilities (Revised 2016) are standards approved by Department of Health and Wellness and Community Care and Facilities and Nursing Homes Board for PEI community care facilities to meet provincial licensing requirements. The standards include Management and Administration, Licensing, Resident Care, Physical Environment and Security, Social Environment, and Personnel.

1.0 Introduction

2.0 Management and Administration

       2.1  Mission Statement, Goals, Objectives and Organizational Structure

       2.2  Compliance with Federal, Provincial, Municipal Legislation and Regulation

       2.3  Financial Administration

       2.4  Insurance

       2.5  Contingency Plan

       2.6  Notification of Significant Events

3.0 Licensing

       3.1  Application Process

       3.2  Inspection

4.0 Resident Care

       4.1  Resident Admission

       4.2  Resident Assessment 

       4.3  Ongoing Resident Monitoring

       4.4  Resident Care

       4.5  Resident Record

       4.6  Dietary Services

       4.7  Nutritional Support and Assistance

       4.8  Medication Management

       4.9  Infection Prevention and Control

       4.10  Communicable Disease Management

       4.11  Resident Discharge and Transfer 

       4.12  Resident Death 

5.0 Physical Environment and Security

       5.1  Comfortable Environment

       5.2  Environmental Services

       5.3  Safety and Security 

       5.4  Environmental Health 

6.0 Social Environment

       6.1  Social Activity

       6.2  Spiritual and Religious Practices

       6.3  Appointments and Transportation

       6.4  Resident Concerns

       6.5  Involvement of Family

7.0 Personnel

       7.1  Orientation

       7.2  Staffing

       7.3  Staff Development and Training 

8.0 Appendices

       8.1  Acknowledgements

       8.2  List of Related Legislation and Regulations (PEI)

       8.3  Required Direct Care Hours for Community Care Facilities

Full Operational and Care Service Standards for Community Care Facilities

General Inquiries

Department of Health and Wellness

4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121