Children with Complex Needs Navigation Program

The PEI Children with Complex Needs Navigation Program helps children with complex needs and their families find services for their child’s medical and non-medical needs. The navigator cannot provide medical care. However, they may be able to help with medical and non-medical needs through support, education, advocacy, and referrals to programs and services.

Does my child qualify for the program?

To receive navigation services, children must meet the criteria for Children with Complex Needs:

Children with Complex Needs:

1. are under the age of 18; and
2. experience a physical, developmental, behavioural and/or emotional condition that impacts their day-to-day abilities (limiting or preventing them from doing things most children their age can do); and
3. have a health condition that has lasted or is expected to last at least 12 months; and
4. have at least two of the following:
   1. an ongoing need for prescribed medication and/or supplements;
   2. frequent or ongoing use or need for medical care, mental health services, and/or extra educational supports;
   3. frequent or ongoing use or need for medical therapies, such as physical therapy, speech and language therapy, occupational therapy, etc.

For those who meet the criteria, the Children with Complex Needs Navigator can:

• help you understand your child’s medical diagnosis and needs;
• find answers to your questions about screening or testing;
• find answers to your questions about your child’s care plan or next steps;
• help you navigate the health care system;
• listen to your concerns;
• connect you with appropriate programs and services such as social programs; community groups, counselling, or spiritual care;
• help you feel prepared for and supported during out-of-province travel for medical appointments;
• help coordinate your care between provinces if you are moving to/from PEI;
• connect you to resources that may help with financial needs and expenses for medications, travel, or medical supplies.

How can I contact the Children with Complex Needs Navigator?

If you would like to speak with the Children with Complex Needs Navigator, please begin by reviewing the above eligibility criteria to ensure your child qualifies for this service.

Once eligibility is confirmed, you may choose one of the following ways to connect:

• Call:  902-218-1253 or toll-free at 1-833-664-3461
• Email:  CWCNnavigator@ihis.org
• Online:  Complete the Referral Form

When leaving a voicemail or sending an email, please include the following information:

• Child’s name
• Phone number
• Caregiver’s name
• A brief description of the child’s condition and the family’s current needs

The Navigator will respond within 10 business days of receiving your message or referral.

Families may self-refer, or a service provider may complete the referral on their behalf.