Request health and medical record

Everyone who receives treatment through Health PEI has a health record. Health records contain information such as reports from care providers, results of tests such as blood work and diagnostic imaging (X-ray, MRI, etc.), and prescribed medications.

Health records can be in paper or electronic format, or a combination of both.  Your personal health information is confidential and protected against loss, theft, and unauthorized access and will be kept for as long as required by law. 

You can request:

• a copy of your own health record(s) and/or
• the health record(s) of a person who is incapable of giving consent, provided you are that person’s legal substitute decision-maker as laid out in the Health Information Act.  For example:
  • a parent or guardian requesting a copy of their child's personal health information, 
  • a family member of a person who is unable to provide consent on their own, or 
  •  a close relative requesting information from the chart of a deceased individual.

Fees

There may be a fee for the copies, depending on the size of the chart and the number of pages requested. Staff will work with you to determine what parts of the chart are pertinent to your specific request. 

To request access to personal health information

You can either 

• Complete the online form for services at hospitals including blood tests and other lab work and diagnostic tests OR
• Contact the service provider directly (see contact information below)

You will need to provide the following information:

• your name and contact information
• the name of the person whose record you are requesting: your own, your child’s, or someone you have the authority to represent
• the Health PEI facility where service was provided
• the type of health record(s); for example, test results, discharge summary, emergency department records, operative report, or other
• the time frame of the health service provided
• your preferred way to receive information: mail, email, or in-person pick-up. Records can be faxed directly to your health care provider, however, you need to provide the health care professional’s name and/or clinic name and fax number.

Additionally, you will need to provide

• a copy of the health card for the person whose record you are requesting (PEI Health Card or a health card from another province)
• proof of your identity (a copy of a government-issued photo ID such as a driver's licence) 
• if acting as a substitute decision-maker, proof of your substitute decision-maker status (for example, a health directive, custody order, marriage certificate, or will).
• the fee payment, if applicable

You may also need to sign a consent to release information form.

Please allow up to 30 days to receive the requested information. 

Depending on volume, information may be available more quickly if it is required by a specific date; for example, an upcoming medical appointment.

Can I authorize someone else to collect my requested information?

If you opt to pick up your information in person, you can authorize someone to pick up your information when it is ready. 

When Health PEI contacts you to coordinate pick-up arrangements, please provide your representative’s name. They will need to show a government-issued photo ID (for example, a driver's licence) when they pick up the documents. 

To contact the service provider directly

Select the option that best describes the information you are seeking.

Visit to a family doctor or nurse practitioner

Contact their office directly. If you don’t have their contact information, you can find it by visiting the following web pages:  

• College of Physicians & Surgeons of PEI for family doctors
• College of Registered Nurses of PEI for nurse practitioners.

Health PEI program or service (for example, home care, diabetes, stroke, etc.)

Contact the program or service area directly. 

For example:  If you are looking for information related to care received through home care, you will need to contact your local Home Care office directly. 

Immunization records

Contact the Public Health Nursing office in your area. It may take up to two weeks to process your request. There is no fee for this service. 

Prescriptions

Contact your most frequented pharmacy and request a printout of your transactions.

For a listing of PEI pharmacies, including hours and contact information, visit the PEI College of Pharmacy.

A list of hospital or clinic visits

To request a patient claims history, contact: 
PEI Medicare
126 Douses Road
Montague, PE   C0A 1R0
Telephone: 902-838-0900
Toll-free:  1-800-321-5492
Fax:  902-838-0940
There is no charge for this service.

Hospital stay or visit 

To request your hospital records, complete the online form or contact the Health Records Department at the hospital where you received care.