For EMR Users – Guidance and Support

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Now that you are using the EMR in your clinic, you may benefit from these additional EMR User Support Materials including education materials, user tips and user support information.

Click the links to jump to sections below:

User Access Request Forms

Training

CHR Enhancement Submission Form

Quick Reference Guides

Policies & Guidelines

CHR Bulletins

Useful Links

Looking for User Support?

You can contact TELUS for implementation and ongoing support by using CHR Intercom. For Non-EMR issues, you can contact ITSS Service Desk if a HPEI facility, or facility management or IT Support in the case of private facilities.

User Access Request Forms

EMR New User Access Request Form: complete this form to add new users to the system or to change existing user roles or permissions. Submit through EMRSupport@gov.pe.ca.

EMR Change User Access Request Form: complete this form to change existing user roles or permissions. Submit through EMRSupport@gov.pe.ca.

Training

Virtual Training Model and Schedule

CHR Enhancement Submission Form

CHR Enhancement Submission Form

You can request solution changes or additional content (e.g., forms, Qnaires, encounter templates, etc.) by submitting an enhancement submission form. Screenshots and forms should be included as part of the request to assist in the evaluation.

Requests will be reviewed, assessed and prioritized by our Clinical Advisory Group. Following, the submitter will be notified of the approval status.