Information on joining the Provincial EMR

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If your clinic is interested in joining the Provincial EMR, please contact the EMR Program at

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EMR Implementation Overview


Information on joining the Provincial EMR

Shifting to EMR technology

The province is implementing innovative health information technology which will modernize how we collect, share and use patient/client information.

The Provincial EMR communicates with other systems across the continuum of care so health professionals can securely, efficiently, and effectively access and share patient and client information without signing on to another system. Physicians, Specialists, Nurses and Mental Health and Addiction Healthcare teams Island-wide will have access to patient and client medical records when they need them, to make the best possible decisions with the best possible information at hand.

Implementing the EMR into your practice or program will allow you to manage referrals electronically, document patient/client visits using standardized templates and forms, receive hospital-based clinical documents, laboratory results and diagnostic reports, allow providers to interact with pharmacy systems for prescription management, and exchange information with the provincial billing system.

Support through your Transition

Any community-based healthcare teams switching to the new electronic medical record system are provided with training and ongoing EMR and peer support offered through the provincial EMR program.

Your implementation team (i.e., a Telus Project Manager and an EMR Advisor) will work with you and your team to help you implement the EMR and ensure you minimize disruption to patient or client care throughout the process.

Provincial EMR Pre-Implementation FAQs

Mental Health & Addiction Pre-Implementation FAQs

Considerations when Transitioning to an Electronic Medical Record

How will EMR technology benefit the delivery of care to patients and clients?

The EMR is a single, province-wide health information system you can access from your clinic, site, the hospital or anywhere with a secure internet connection. The many benefits include:

  • Informed clinical decisions with efficient access to more comprehensive patient/client records that include hospital-based clinical documentation and diagnostics, pharmacy data for managing patient prescriptions, and reports from other care providers interacting with the patient associated with the electronic record;
  • Improved business operations with more efficient patient/client scheduling, automated practice billing and management of patient information; and
  • Patient/client care advancements, including providing virtual visits, electronic referrals, requisitions and prescription management, as well as chronic disease management tools and reminders.

The TELUS Collaborative Health Record (CHR) is the solution that was selected for the Provincial EMR. For more information visit Collaborative Health Record | TELUS Health. You can also watch the recorded Telus CHR Demonstration.

EMR Core Functionality

The EMR solution includes the following core functionality:

  • Patient/Client Scheduling
  • Visit Documentation (including clinical documents, lab results and diagnostic reports from the Clinical Information System)
  • Referrals
  • Patient Portal; Video Conferencing virtual visits
  • E-faxing (e.g., for requisitions, outgoing Referrals, etc.) 
  • Prescription management using PrescribeIT
    • Phase 1 - ePrescriptions and renewals - Early 2023
    • Phase 2 - Prescription cancellations, dispense notifications, secure clinical communications, Pharmacy initiated renewals - Later 2023
  • Automated Billing
  • Data Analytics 

EMR Implementation Overview

How long does it take to implement the EMR?


Major Activities

Approx. Elapsed Time

Phase 1: Preparation

Download Family Practice & Specialist Pre-Implementation Checklist 

Download MH&A Pre-Implementation FAQs

Earlier the better

Phase 2: Initiation and Planning

Identify your Clinic/Site lead
Participate in Project Kick-off meeting
Participate in Clinic/Site Needs Assessment
Participate in planning and discovery activities

Participate in an IT Assessment (FFS providers can request assistance from MSPEI)

8-12 weeks prior to Go Live

Phase 3: Design and Build

Participate in Local (Clinic or Program) Configuration / Content Development, where applicable
Develop Data Entry Plan, where applicable

4-10 weeks prior to Go Live

Phase 4: Go Live

Data Entry (support is available)
Complete User Training
Prepare for Go Live (Arrange Patient Load, Support, etc)
Configure EMR

Week of Go Live

Phase 5: Post Go Live / Continuing Support

Participate in weekly Support calls
Complete post Go Live training

4-5 weeks after Go Live

For more information, contact the EMR Program by sending an email to


Province Selects EMR Provider (February 19)

EMR Rollout to MH&A Community

Date de publication : 
le 18 Janvier 2024
Santé et Mieux‑être

Renseignements généraux

Ministère de la Santé et du Mieux-être
Immeuble Shaw, 4e étage (nord)
105, rue Rochford
Charlottetown (Î.-P.-É.) C1A 7N8

Téléphone : 902-368-6414
Télécopieur : 902-368-4121