Complaints Mechanism - French Language Services Act

The French Language Services Act establishes a complaints mechanism to ensure that the government institutions that are subject to the Act comply with it.

 

How can I use the French Language Services Act complaints mechanism?

You can use the complaints mechanism to make a complaint when a government institution subject to the Act does not comply with its obligations regarding designated services, written correspondence or public consultations under the Act.

This means that you can make a complaint when :

  • A designated service is not provided to you in French.
  • The quality of a designated service provided to you in French was not comparable to the quality of that service in English.
  • A government institution did not take the measures set out in the French Language Services Act General Regulations to make it known to the public that a designated service was available in a person’s choice of English or French.
  • A government institution did not respond to your written correspondence in French.
  • A government institution did not provide the public with an opportunity to participate in a public consultation in French.

 

How can I make a complaint?

To be valid, a complaint must be made within 60 calendar days following the incident. Before you make a complaint, you should read the information on this page. Afterward, you can make your complaint online.

If you prefer not to make your complaint online, you can fill out the PDF complaint form and send it to the French Language Services Co-ordinator for the government institution concerned by your complaint (see table below).

French Language Services Co-ordinators

Government Institution

Name

Contact information

Agriculture and Fisheries

Carla Millar

5th floor, Jones Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-620-3101

clmillar@gov.pe.ca

Communities, Land and Environment

Todd Dupuis

4th floor, Jones Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-368-5028

tdupuis@gov.pe.ca

Economic Development and Tourism

 Jennifer Jeffrey

3rd floor, Shaw Building

P.O. Box 2000

Charlottetown, PE   C1A 7N8

902-368-5127

jpjeffrey@gov.pe.ca 

Education, Early Learning and Culture

Blair Barbour

250 Water Street, Suite 101

Summerside, PE  C1N 1B6

902-438-4838

bwbarbour@edu.pe.ca

Executive Council Office

Jenny Melanson

Je parle français

5th floor, Jones Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-368-4212

jlmelanson@gov.pe.ca

Family and Human Services

Jennifer Burgess

2nd floor, Jones Building

P.O. Box 2000

Charlottetown,  PE   C1A 7N8

902-368-5199

jmburgess@gov.pe.ca

Finance

Jennifer MacDonald-Donovan

3rd floor, Shaw Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-620-3679

jwmacdonald@gov.pe.ca

Health and Wellness

Mark Demone

4th floor, Shaw Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-368-4356

mxdemone@edu.pe.ca

Health PEI

Élise Arsenault

Je parle français

16 Garfield St

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-854-7441

elisearseanault@gov.pe.ca

Human Rights Commission

Brenda J. Picard

53 Water Street

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-368-4134

bpicard@peihumanrights.ca

Innovation PEI

Jennifer Jeffrey

3rd floor, Shaw Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-368-5127

jpjeffrey@gov.pe.ca

Island Regulatory and Appeals Commission

Susan Jefferson

5th floor, Suite 501

134 Kent Street

P.O. Box 577

Charlottetown, PE  C1A 7L1Anchor

902-892-3501

sdjefferson@irac.pe.ca

Island Waste Management Corporation

Merie Surkan

110 Watts Avenue

P.O. Box 2000

Charlottetown, PE   C1A 7N8

902-368-5619

msurkan@iwmc.pe.ca

Justice and Public Safety

Bobbi Jo Flynn

4th floor, Shaw Building

P.O. Box 2000

Charlottetown, PE   C1A 7N8

902-620-3677

bjflynn@gov.pe.ca

Liquor Control Commission

Mary Ellen Moerike

3 Garfield Street

P.O. Box 967

Charlottetown, PEI   C1A 7M4

902-368-6670

memoerike@liquorpei.com

Museum and Heritage Foundation

Paula Kenny

Je parle français

130 Harbour Drive

Summerside, PE  C1N 5Y8

902-888-8373

pvkenny@gov.pe.ca

Public Service Commission

Nicole Drouin

Je parle français

1st Floor, Sullivan Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-368-4168

nicoledrouin@gov.pe.ca

Rural and Regional Development

Giselle Bernard

Je parle français

48 Mill Road

P.O. Box 58

Wellington, PE  C0B 2E0

902-854-3680

gbbernard@gov.pe.ca

Transportation, Infrastructure and Energy

Tim Garrity

Je parle français

3rd floor, Sullivan Building

P.O. Box 2000

Charlottetown, PE  C1A 7N8

902-620-3925

tggarrity@gov.pe.ca

Workers Compensation Board

Barbara Groom Wynne

14 Weymouth Street

Charlottetown, PE  C1A 7L7

902-368-5562

blwynne@wcb.pe.ca

Workforce and Advanced Learning

Natalie McDonald

Je parle français

120 Heather Moyse Drive

Summerside, PE C1N 5L2

902-438-4114

nemcdonald@gov.pe.ca

 

Who will address my complaint?

The complaints mechanism has two levels – the French language services co-ordinators and the Complaints Officer. This means that:

  • Your complaint will be addressed by the French Language Services Co-ordinator for the government institution concerned by your complaint;
  • If the co-ordinator doesn’t dismiss nor resolve your complaint, they will refer it to the Complaints Officer;
  • If your complaint is dismissed by the Co-ordinator and you ask for a review of the dismissal, the Complaints Officer will have to confirm the dismissal or resolve your complaint.

To better understand the complaint process, take a look at the snapshot of the complaint process.

The Complaints Officer is Ms Darlene Arsenault. You can contact the Complaints Officer by mail, email or phone using the following contact information:

Complaints Officer
PO Box 58
Wellington, PE C0B 2E0

agentplaintes@gov.pe.ca

902-303-5500 (cell.)

902-854-3449 (home)

 

What will happen after I make a complaint?

Once your complaint is received, you can expect an acknowledgement of receipt within 15 days. The goal is to address the complaint within 60 days.

 

Where can I get more information about the complaints mechanism?

You can contact the Acadian and Francophone Affairs Secretariat at:

Acadian and Francophone Affairs Secretariat
PO Box 58
Wellington, PE C0B 2E0
agentplaintes@gov.pe.ca

 

Published date: 
February 11, 2016

General Inquiries

Executive Council
5th Floor, Shaw Building 
95 Rochford Street
P.O. Box 2000, 
Charlottetown, PE C1A 7N8

Phone: (902) 368-4501
Fax: (902) 368-4416

bmbeazley@gov.pe.ca

Visit Engage PEI to learn more about serving as a member of an agency, board or commission (ABC).

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