Information on joining the Provincial EMR

If your clinic is interested in joining the Provincial EMR, please contact the EMR Program at

Information on joining the Provincial EMR

Shifting to EMR technology

The province is implementing innovative health information technology which will modernize how we collect, share and use patient/client information.

The Provincial EMR communicates with other systems across the continuum of care so health professionals can securely, efficiently, and effectively access and share patient and client information without signing on to another system. Physicians, Specialists, Nurses and Mental Health and Addiction Healthcare teams Island-wide will have access to patient and client medical records when they need them, to make the best possible decisions with the best possible information at hand.

Implementing the EMR into your practice or program will allow you to manage referrals electronically, document patient/client visits using standardized templates and forms, receive hospital-based clinical documents, laboratory results and diagnostic reports, allow providers to interact with pharmacy systems for prescription management, and exchange information with the provincial billing system.

Support through your Transition

Any community-based healthcare teams switching to the new electronic medical record system are provided with training and ongoing EMR and peer support offered through the provincial EMR program.

Your implementation team (i.e., a Telus Project Manager and an EMR Advisor) will work with you and your team to help you implement the EMR and ensure you minimize disruption to patient or client care throughout the process.

How will EMR technology benefit the delivery of care to patients and clients?

The EMR is a single, province-wide health information system you can access from your clinic, site, the hospital or anywhere with a secure internet connection. The many benefits include:

  • Informed clinical decisions with efficient access to more comprehensive patient/client records that include hospital-based clinical documentation and diagnostics, pharmacy data for managing patient prescriptions, and reports from other care providers interacting with the patient associated with the electronic record;
  • Improved business operations with more efficient patient/client scheduling, automated practice billing and management of patient information; and
  • Patient/client care advancements, including providing virtual visits, electronic referrals, requisitions and prescription management, as well as chronic disease management tools and reminders.

The TELUS Collaborative Health Record (CHR) is the solution that was selected for the Provincial EMR. For more information visit Collaborative Health Record | TELUS Health. You can also watch the recorded Telus CHR Demonstration.

EMR Core Functionality

The EMR solution includes the following core functionality:

  • Patient/Client Scheduling
  • Visit Documentation (including clinical documents, lab results and diagnostic reports from the Clinical Information System)
  • Referrals
  • Patient Portal; Video Conferencing virtual visits
  • E-faxing (e.g., for requisitions, outgoing Referrals, etc.)
  • Prescription management using PrescribeIT
    • Phase 1 - ePrescriptions and renewals - Early 2023
    • Phase 2 - Prescription cancellations, dispense notifications, secure clinical communications, Pharmacy initiated renewals - Later 2023
  • Automated Billing
  • Data Analytics

EMR Implementation Overview

How long does it take to implement the EMR?

Phase Major Activities Approx. Elapsed Time
Phase 1: Preparation Earlier the better
Phase 2: Initiation and Planning
  • Identify your Clinic/Site lead
  • Participate in Project Kick-off meeting
  • Participate in Clinic/Site Needs Assessment
  • Participate in planning and discovery activities
  • Participate in an IT Assessment (FFS providers can request assistance from MSPEI)
8-12 weeks prior to Go Live
Phase 3: Design and Build
  • Participate in Local (Clinic or Program) Configuration / Content Development, where applicable
  • Develop Data Entry Plan, where applicable
4-10 weeks prior to Go Live
Phase 4: Go Live
  • Data Entry (support is available)
  • Complete User Training
  • Prepare for Go Live (Arrange Patient Load, Support, etc)
  • Configure EMR
Week of Go Live
Phase 5: Post Go Live / Continuing Support
  • Participate in weekly Support calls
  • Complete post Go Live training
4-5 weeks after Go Live

For more information, contact the EMR Program by sending an email to


Published date: 
January 18, 2024
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121