Complaints Mechanism - French Language Services Act

The French Language Services Act establishes a complaints mechanism to ensure that the government institutions that are subject to the Act comply with it.

How can I use the French Language Services Act complaints mechanism?

You can use the complaints mechanism to make a complaint when a government institution subject to the Act does not comply with its obligations regarding designated services, written correspondence or public consultations under the Act.

This means that you can make a complaint when:

  • A designated service is not provided to you in French.
  • The quality of a designated service provided to you in French was not comparable to the quality of that service in English.
  • A government institution did not take the measures set out in the French Language Services Act General Regulations to make it known to the public that a designated service was available in a person’s choice of English or French.
  • A government institution did not respond to your written correspondence in French.
  • A government institution did not provide the public with an opportunity to participate in a public consultation in French.

How can I make a complaint?

To be valid, a complaint must be made within 60 calendar days following the incident. Before you make a complaint, you should read the information on this page. Afterward, you can make your complaint online.

If you prefer not to make your complaint online, you can fill out the PDF complaint form (listed under Resources) and send it to the French Language Services Co-ordinator for the government institution concerned by your complaint (see table below).

French Language Services Co-ordinators

Government Institution

Name

Contact information

Agriculture

Andrea Triolo

5th Floor, Jones Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-218-1790
atriolo@gov.pe.ca 

Economic Development, Innovation and Trade

Logan Macmillan

 

 

 

5th Floor, Shaw Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-620-3974
lmacmillan@gov.pe.ca

Education and Early Years

Paul MacLeod

1st Floor, Sullivan Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-288-1067
pmacleod@gov.pe.ca

Environment, Energy and Climate Action

Tony Sturz

4th Floor, Jones Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-569-7529
avsturz@gov.pe.ca

Executive Council Office

Ayo Ogunleye

5th Floor, Shaw North Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-218-0812
aogunleye@gov.pe.ca

Finance

Kara Jain

3rd Floor, Shaw Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-213-2137
karajain@gov.pe.ca

Fisheries, Tourism, Sport and Culture

Janelle Arsenault
Je parle français

5th Floor, Jones Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-626-9226 (cell)
janellearsenault@gov.pe.ca

Health and Wellness

Matthew MacDonald

4th Floor, Shaw Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-213-4438
mattdmacdonald@gov.pe.ca

Health PEI

Elise Arsenault
Je parle français

16 Garfield St
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-854-7441
elisearseanault@ihis.org

Housing, Land and Communities

Ashley Eastman
Je parle français

Aubin Arsenault Building
3 Brighton Road
Charlottetown, PE  C1A 8T6
902-218-4178
ameastman@gov.pe.ca

Human Rights Commission

Brenda J. Picard

9 Pownal Street
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-368-4134
bpicard@peihumanrights.ca

Innovation PEI

Mathieu Foran
Je parle français

94 Euston Street, 1st Floor
P.O. Box 910
Charlottetown, PE  C1A 7L9
902-213-4024
mrforan@gov.pe.ca

Island Regulatory and Appeals Commission

Daniel Arsenault

5th Floor, Suite 501
134 Kent Street
P.O. Box 577
Charlottetown, PE  C1A 7L1
902-892-3501
darsenault@irac.pe.ca

Island Waste Management Corporation

Molly Pendergast

110 Watts Avenue
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-368-5619
mpendergast@iwmc.pe.ca

Justice and Public Safety

Danielle Gillan

4th Floor, Shaw Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-368-4586
dmgillan@gov.pe.ca

Liquor Control Commission

Heather Rossiter

3 Garfield Street
Charlottetown, PE  C1A 6A4
902-368-5841
heatherrossiter@liquorpei.com

PEI Museum and Heritage Foundation

Noëlla Richard
Je parle français

P.O. Box 159
Miscouche, PE  C0B 1T0
902-432-2881
noellarichard@gov.pe.ca

Public Service Commission

Tara McGuirk
Je parle français

1st Floor, Sullivan Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-368-4168
tmcguirk@gov.pe.ca
Social Development and Seniors Greg Porter 2nd Floor, Jones Building
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-218-3773 (cell)
902-368-5673
gcporter@ihis.org

Transportation and Infrastructure

Erin MacNeill
Je parle français

500 Queen Street
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-213-2746
emacneill@gov.pe.ca

Workers Compensation Board

Dominique Chouinard
Je parle français

14 Weymouth Street
Charlottetown, PE  C1A 7L7
902-388-8671
dxchouinard@wcb.pe.ca

Workforce, Advanced Learning and Population Alex MacDonald

Atlantic Technology Center
176 Great George Street, suite 228
P.O. Box 2000
Charlottetown, PE  C1A 7N8
902-916-1391
asmacdonald@gov.pe.ca

 

Who will address my complaint?

The complaints mechanism has two levels – the French language services co-ordinators and the Complaints Officer. This means that:

  • Your complaint will be addressed by the French Language Services Co-ordinator for the government institution concerned by your complaint;
  • If the co-ordinator doesn’t dismiss nor resolve your complaint, they will refer it to the Complaints Officer;
  • If your complaint is dismissed by the Co-ordinator and you ask for a review of the dismissal, the Complaints Officer will have to confirm the dismissal or resolve your complaint.

To better understand the complaint process, take a look at the snapshot of the complaint process.

The Complaints Officer is Ms Julie Gilman. You can contact the Complaints Officer by mail or email using the following contact information:

Complaints Officer
PO Box 2000
Charlottetown, PE C1A 7N8

agentplaintes@gov.pe.ca

 

What will happen after I make a complaint?

Once your complaint is received, you can expect an acknowledgement of receipt within 15 days. The goal is to address the complaint within 60 days.

Where can I get more information about the complaints mechanism?

You can contact the Acadian and Francophone Affairs Secretariat at:

Acadian and Francophone Affairs Secretariat
PO Box 2000
Charlottetown, PE C1A 7N8
agentplaintes@gov.pe.ca

Published date: 
February 1, 2024