Jun
27
2016

Here They Grow!

IO Solutions Call Centre Inc. opened its Head Office and operations center in Bloomfield in August 2012. Just under four years later, the company is now ready to expand into a second PEI location.

Bobby Morrissey, Member of Parliament for Egmont, on behalf of the Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development and Minister responsible for the Atlantic Canada Opportunities Agency (ACOA), and the Honourable Heath MacDonald, PEI Minister of Economic Development and Tourism, today announced government support for the call center as it expands operations into Summerside. The Government of Canada, through ACOA’s Business Development Program, is providing a $433,969 repayable contribution for retrofitting existing office space and investing in new technology, and the Government of Prince Edward Island, through Innovation PEI is providing $16,000 to market the company’s new capacity in addition to the previously announced payroll rebates.

IO Solutions offers assistance to Fortune 500 companies in the telecom, media, banking, energy, software, health and financial services fields. A new contact with a major telecommunications company has enabled them to expand operations on the Island. The company’s new Summerside location will add up to 200 new staff, adding to the 95 employees in Bloomfield. IO Solutions will carry out necessary office upgrades and will also invest in a workforce management system. The Summerside facility is owned by the City of Summerside and is being leased by IO Solutions. ACOA announced support for the city to renovate the former Co-op supermarket site on March 17, and the Government of PEI announced payroll rebates for IO Solutions.

Quotes

“The Government of Canada continues to cultivate a culture of innovation and entrepreneurship by putting in place the right conditions for businesses to grow and thrive. The growth of IO Solutions is great news for Summerside and surrounding communities, and I am pleased to announce support for IO Solutions as they expand operations in western PEI and employ even more Islanders with good paying jobs.”

- Bobby Morrissey, Member of Parliament for Egmont, on behalf of the Honourable Navdeep Bains, Minister of Innovation, Science and Economic Development and Minister responsible for the Atlantic Canada Opportunities Agency (ACOA)

“We are proud to continue to support IO Solutions as they expand their operations on Prince Edward Island. Our Government remains committed to growing the economy, encouraging business development, and creating new jobs. Today’s investment, in addition to the previously announced labour rebate, demonstrates the importance of supporting business in key sectors, the success that companies can achieve on Prince Edward Island, and will help to ensure the future of IO Solutions’ Summerside location is a bright one. ”

- The Honourable Heath MacDonald, PEI Minister of Economic Development and Tourism

“Growth is never by mere chance; it is the result of a great collaboration between experienced partners. ACOA’s commitment to the growth of PEI’s workforce helped us to modernize our technology to the standards of our clients. With this partnership and the great workforce the Island has, I knew that the expansion of our operations could not have been anywhere else other than PEI. So far, IO Solutions has enjoyed great success in Bloomfield and we cannot wait to continue down this path with the great people of Summerside.”

- Elie Chebli, President, IO Solutions Call Centre Inc.

Background

IO Solutions Call Center Inc. has been in operation since 2007. With its modest start in a small office of 10 seats, the company now has over 600 seats and growing. Multiple successful experiences have led them to acquire major contracts with Fortune 500 companies.

IO Solutions has a strong reputation for superior service through its established national markets and is continually building its client base and revenues. The company can boast industry leading salaries, an obtainable bonus structure, and a benefits plan. This has led to high employee morale and reduced turnover.

When considering an expansion, the company chose Summerside as a prime location to open a new facility due to its proximity to the Bloomfield office and because of the area’s skilled workforce and bilingual population. IO Solutions offers to their clients a few options in delivery centers such as Montreal, Florida, Lebanon, Morocco and Philippines.

Media Contact:
Brad Chatfield
Department of Finance
902-368-5501
bpchatfield@gov.pe.ca

 

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