Send Early Years Feedback and Complaints Online
Providing safe, quality child care is very important. As a parent, guardian, or community member, you have the right to give feedback about child care services in Prince Edward Island. Your feedback provides an opportunity to improve the quality of early learning and child care in our province.
What is the first step?
If you have a comment, compliment or complaint we suggest that you first talk to those involved. We encourage you to share a compliment, or address and resolve complaints, at the time and place they occur.
How do I lodge a complaint or concern?
Where appropriate, it is always best to address and resolve a complaint when and where it occurs.
However, if you are uncomfortable approaching the provider, or you are not satisfied with how your concerns were handled, you can complete the online feedback form (to be added soon) to provide us with your feedback. You may also contact the Manager of Early Learning and Child Care. They will work with you to help resolve your complaint and always welcome any questions or concerns you have.
When making a complaint:
- describe what happened;
- explain the order in which things happened;
- include dates where possible;
- list any phone calls, letters or meetings; and
- explain any other actions you have taken on the complaint
What will happen if I lodge a complaint?
Your feedback — positive or negative – helps us to improve the quality of our services.
You can expect your complaint to be dealt with promptly and fairly. The Early Learning and Child Care Board will work towards a resolution by investigating your concerns. The Registrar to the Board will review your complaint for the purpose of ensuring child care operations are in compliance with the Early Learning and Child Care Act and Regulations, and will follow-up with you. If you have further questions, contact:
Manager of Early Learning and Child Care
Department of Education and Early Years
Early Years Division
Aubin Arsenault Building
3 Brighton Road
Charlottetown, PE C1A 8T6