Send Health PEI Online Compliments and Complaints
Providing safe, quality health care is important to Health PEI. As a patient, client, resident or loved one, you have the right to give feedback about care received and know you will be treated fairly. Your feedback provides us an opportunity to work with you to improve the care and quality of services we deliver.
What is the first step?
If you have a comment, compliment or complaint we suggest that you first talk to those involved in your care or the care of your loved one. Speak to the person who provided the service or to the manager of that area. We encourage you to share a compliment, or address and resolve complaints, at the time and place they occur.
How do I send a compliment?
If you are receiving care from us, please pass along your compliments directly to the person providing your care. Our staff members enjoy hearing that you have appreciated their services.
If you are no longer receiving care or services, you can complete the form below to provide us with your feedback. Your comments will be forwarded to the health care provider involved in your care. Your positive experience may become an example in our continued effort to improve health services in PEI.
How do I lodge a complaint or concern?
You are encouraged to speak with the health care provider or manager of the program or area. It is always best to address and resolve a complaint when and where it occurs.
When making a complaint:
- describe what happened;
- explain the order in which things happened;
- include dates where possible;
- list any phone calls, letters or meetings; and
- explain what action you would like taken.
If you are uncomfortable talking to a manager or you are not satisfied with how your concerns were handled, you can complete the online form to provide us with your feedback. You may also contact the Executive Director, Chief Administrative Officer, or speak with a Health PEI Quality and Risk Coordinator. They will work with you to help resolve your complaint and always welcome any questions or concerns you have about your care.
What will happen if I lodge a complaint?
You can expect your complaint to be dealt with promptly and fairly. Health PEI staff will work with you towards a resolution by investigating your concerns and/or connecting you with the appropriate health care providers to ensure you receive a response.
What If my complaint is not resolved?
Your feedback — positive or negative – helps us to improve the quality of our services. If an issue is not resolved, or you’re not sure who to speak with, contact:
16 Garfield Street
Charlottetown, PE C1A 7N8
Telephone: (902) 368-5267
Fax: (902) 368-4969