Accommodation Complaint Mediation/Customer Feedback

The Tourism Industry Act requires every accommodation owner in the province to obtain an operator's license. The Act further stipulates that every property must be inspected on an annual basis. It is against the law to offer accommodations to the public without a license. If you have any concerns regarding a tourism accommodation, please contact tourismpei@gov.pe.ca

Customer Feedback

Customer feedback is very important. Although it is customary to share comments/concerns with businesses/organizations directly, we too appreciate feedback, which provides us with the opportunity as a department and an industry to grow. Feedback regarding any tourism related organization or business should be directed to Visitor Services by calling (902) 368-4441 or by contacting via email at tourismpei@gov.pe.ca

Service Location

Charlottetown
Shaw Building

Heather Pollard  
Manager, Visitor Services
PO Box 2000
Charlottetown, PE  C1A 7N8
Tel:  902-368-4441
Email:  hlpollard@gov.pe.ca