Accommodation Complaint Mediation/Customer Feedback

The Tourism Industry Act requires every accommodation owner in the province to obtain an operator's license. The Act further stipulates that every property must be inspected on an annual basis. It is against the law to offer accommodations to the public without a license. If you have any concerns regarding a tourism accommodation, please contact

Customer Feedback

Customer feedback is very important. Although it is customary to share comments/concerns with businesses/organizations directly, we too appreciate feedback, which provides us with the opportunity as a department and an industry to grow. Feedback regarding any tourism related organization or business should be directed to Visitor Services by calling (902) 368-4441 or by contacting via email at

Service Location

Shaw Building

Heather Pollard  
Manager, Visitor Services
PO Box 2000
Charlottetown, PE  C1A 7N8
Tel:  902-368-4441

Published date: 
June 10, 2015
Tourism PEI

General Inquiries

Tourism PEI
3rd Floor Shaw North
105 Rochford Street
PO Box 2000
Charlottetown, PE C1A 7N8

Industry Support Line:

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