MyPEI Frequently Asked Questions - Creating an Account

On this page:

• 

  How do I create an account?

• I have a single name, a mononym, can I still access services available on MyPEI?
• Can I go to Access PEI to create my MyPEI Account?
• What do I need to bring to setup the account?
• How long does it take to get my account verified?
• Is it mandatory to go in person to create a MyPEI account?
• Is there any cost to verify my account in person?
• Can I create or verify an account on behalf of someone else?
• I share an email address with someone - can we both get our own MyPEI Account?
• What pieces of identification are accepted for creating a Basic MyPEI Account?
• What pieces of identification are accepted for a Verified MyPEI Account?
• I just renewed my driver’s license and only have a temporary license, can I get validated online for a verified MyPEI Account?
• Are photocopies of identification accepted?
• What if I don’t have a P.E.I. driver’s license or voluntary ID?
• Why do I have to verify my account with two-step authentication?
• What is a Mobile Authenticator App?
• What if I need help setting up my account? Is it OK to have someone help me?
• Can I create an account on behalf of a family member/person in care?

Visit MyPEI Account Setup to learn about creating your account.

Yes! Anyone with a mononym can access MyHealthPEI.

 Yes, visit the MyPEI Account In-person Verification webpage to see which Access sites you can visit. A staff member will review your information, verify your identity, and assist with the creation your verified MyPEI account online.

You must bring two pieces of valid identification:

• First piece of ID (choose one):
  • PEI Driver’s License
  • PEI Voluntary ID
• Second piece of ID (choose one):
  • Birth Certificate
  • Citizenship Card or Certificate
  • Permanent Resident Card
  • Secure Certificate of Indian Status
  • Immigration document
  • Canadian Passport
  • NEXUS card

Visit 'What documents can I use for verification' for samples of what each of them look like.

The process usually takes only a few minutes, but it can take longer depending on the number of people at the site.

No, this is just an alternative option. You can create and verify your account entirely online if you prefer.

No, this service is completely free.

No, the account is personal and can only be issued to the person presenting their identification.

No. Each individual MyPEI Account must have a unique email address. You cannot use the same email for two individual accounts. If you share an email address with someone, only one of you can use it. The other person will need to set up a new email address to create their own account. Try using free email services such as Gmail or Outlook.

No identification is needed to create a Basic MyPEI Account. You will need:

• An email address that you can access
• A secure password
• Two-step authentication

Learn more about account setup and identity verification.

Your first piece of identification must be a valid PEI Driver’s License or PEI Voluntary I.D.

Your second piece of identification can include any of the following, as long as they are valid:

• Birth Certificate
• Citizenship Card or Certificate
• Permanent Resident card
• Immigration Document
• Secure Certificate of Indian Status
• Canadian Passport
• Nexus Card

Visit 'What documents can I use for verification' for samples of what each of them look like.

If you have a temporary Driver’s License and are waiting for your physical card, you must complete your identity verification in person.

Identification must be an original, or a true copy of the original, certified by the issuing government agency.

Photocopies are not accepted.

At this time, you must have one of these two pieces of ID in order to be eligible for a MyPEI Account. Learn about getting a PEI driver's license or a voluntary ID card.

Your privacy and security are important.

Verifying your account helps us to ensure that the person creating an account in your name is actually you and not somebody else.

You will be asked to verify your account each time you log onto your MyPEI Account. This will help prevent others trying to access various services as you.

• Authenticator apps are one of the best ways to protect yourself online. With an authenticator app your account is protected even if somebody figures out your MyPEI Account password, they would have to steal your entire phone to log in!
• An authenticator app is a separate app that will generate six-digit verification codes for you to enter when you log into your account.
• The six-digit verification code resets every 30 seconds, which makes it very hard to steal access to your account.
• You don’t need to be connected to wifi or mobile data to use an authenticator app.
• Microsoft Authenticator as is one of the most commonly used authenticator apps. Other examples of authenticator apps include Google Authenticator, Duo Mobile, and Authy.

It's OK to ask someone for a bit of help.

If someone helps you make a video call or record the video, they can:

• Read instructions for you
• Hold your phone
• Navigate the website

The person helping cannot:

• Be in the video
• Talk on your behalf

At this time, you can only create a MyPEI Account for yourself. We are working to create secure access for shared and proxy accounts in the future.