Family Presence in Health Care

Partnering with patients and families is important to the overall well-being and recovery of a patient. Patients and families are encouraged to become partners in care with all health care providers. 

When can I visit a patient?

Family/partners in care
Family/partners in care are welcome to visit 24 hours a day according to patient preference and in coordination with the health care team. Family/partners in care are individuals identified by the patient as an important support to be included when the patient interacts with the health care system. Family/partners may include immediate and extended family, friends and/or caregivers. 

At certain times, there may be interruptions to family presence to protect the privacy rights of other patients or to maintain safety, security or clinical requirements.

Visitors (not designated family/partners in care)
Visitors are asked to call the front desk or switchboard, or check with a health care provider before visiting a patient. Some facilities may still have a rest period or quiet hours. Quiet hours enhance care by providing patients with a dedicated time to rest and get well.

How many people are allowed at the bedside?

The number of people welcomed at the bedside at any one time will be determined in collaboration with the patient, family/partners in care, health care team and other patients, if the individual is in a shared room. If you have a large family, please designate one person who will be contacted for updates and relay information to other family/partners in care.

Are children able to visit?

Children are integral members of a patient’s family and are welcome to come and see their loved ones.  While visiting they must be accompanied by an adult and supervised at all times.

What if I am sick?

It is recommended that you do not visit if you are feeling unwell or were recently exposed to an infectious illness.

How can I help reduce the spread of germs?

Wash your hands or use the hand sanitizer provided when you enter and leave the patient room and patient care area to reduce the spread of germs. Isolation precautions and other infection control guidelines posted on the patient’s door must be strictly followed. Check with a care provider if you are unsure.

Can I bring food, drink or flowers to a patient?

Check with the patient’s health care provider before bringing gifts of food, drink or flowers.

Is the facility scent-free?

Yes, Health PEI facilities are scent-free. Refrain from wearing scented products and do not provide highly scented flowers to patients or staff.

Can I smoke or vape at the facility?

Smoking/vaping is prohibited in the facility and on facility grounds.


Published date: 
March 23, 2017
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General Inquiries

Health PEI
16 Garfield Street
PO Box 2000
Charlottetown, PE   C1A 7N8

Phone: 902-368-6130
Fax: 902-368-6136

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Media Inquiries
Phone: 902-368-6135

Health PEI Board of Directors

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department.

If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

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