Family Presence in Health Care

Partnering with patients and families is important to the overall well-being and recovery of a patient. Patients and families are encouraged to become partners in care and to be active participants in their health care.


Partner in Care

A partner in care is a person whom the patient identifies and designates as a partner in care.

Partners in care are an important support to be included when the patient interacts with the health care system and may include immediate and extended family, friends and/or caregivers.

As a partner in care, they may support feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connections, relational continuity and assistance in decision-making. They may touch the patient or resident as part of their duties.

Health PEI aims to welcome partners in care 24 hours a day according to patient preference and in coordination with the health care team.

Partners in care are not required to schedule a visit. At certain times, there may be interruptions to family presence to protect the privacy rights of other patients or to maintain safety, security or clinical requirements. 

If there is an infectious outbreak that requires restrictions for public health safety, the patient care team will collaborate with the patient and family/partners in care to enable and ensure that selected family/partners in care are still welcomed.



A visitor is a person visiting who is not a designated partner in care, who is present primarily for social or other supportive reasons. 

Visitors are asked to call the front desk or switchboard, or to check with a health care provider before visiting a patient.

Some facilities may have a rest period or quiet hours.

Quiet hours enhance care by providing patients with a dedicated time to rest and get well. There may be occasions causing a slight delay to the Visitor having access to the patient (for the privacy of the patient or patients in the same room). To ensure safety, consideration will be given to the physical limitations of the space available on the unit and in the patient room. 


How many people are allowed at the bedside?

The number of people welcomed at the bedside at any one time will be determined in collaboration with the patient, family, partners in care, health care team and other patients.

If you have a large family, please designate one partner in care who will be contacted for updates and relay information to other partners in care, family and visitors.


Are children able to visit?

Children are welcomed as family members and their presence is supported based on the preference of the patient and the health care team. Children must be supervised by an adult other than the patient or health care team member.


What if I am sick?

It is expected that family/partners in care and/or visitors remain at home if they are showing signs or symptoms of infectious illness.


How can I help reduce the spread of germs?

Wash your hands or use the alcohol-based hand rub provided when you enter and leave the patient room and patient care area to reduce the spread of germs.

Isolation precautions and other infection control guidelines posted on the patient’s door must be strictly followed.

Check with a care provider if you are unsure or need any assistance with infection control precautions.


Can I bring food, drink or flowers to a patient?

Check with the patient’s health care provider before bringing gifts of food, drink or flowers.


Is the facility scent-free?

Yes, Health PEI facilities are scent-free. Refrain from wearing scented products and do not provide highly scented flowers to patients or staff.


Can I smoke or vape at the facility?

Smoking/vaping is prohibited in the facility and on facility grounds.


Published date: 
May 11, 2023
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General Inquiries

Health PEI
PO Box 2000
Charlottetown, PE   C1A 7N8

Phone: 902-368-6130
Fax: 902-368-6136

Your Health Privacy

Media Inquiries
Phone: 902-368-6135

Health PEI Board of Directors

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department.

If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

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