Patient Navigator

Mary Laura Coady, Health PEI's provincial Patient Navigator

Navigating health care can be difficult, particularly if you are alone, overwhelmed and in pain. The patient navigator service can help guide you through Prince Edward Island’s health care system. Call 1-844-882-3141 or email patientnavigator@gov.pe.ca

The Patient Navigator assists individuals and caregivers access needed services and supports, regardless of where they live or where they are on their health care journey.  The use of patient navigator services will allow individuals and caregivers to play a more active role in their care, creating a better experience.

The patient navigator:

  • works with health care providers and programs who can support you;
  • helps you find and access community resources;
  • helps coordinate health care services you require; and
  • will answer questions you have about the health care system.

Health PEI is committed to improving the flow and care of patients both in and out of hospital.

Will I need a referral to access the Patient Navigator?

No. Anyone can access the Patient Navigator with a question or a concern on how to navigate Health PEI services, including health services that are not offered in PEI and require out-of-province travel.    

Who does the patient navigator work with? 

The patient navigator works directly with patients, their family / caregivers, health care providers and other individuals or organizations that provide patient services and supports both in PEI and out of province.

Will the patient navigator provide treatment suggestions?  

No. The patient navigator will not offer treatment suggestions. The role of the patient navigator is to ensure you are connected with the right resources and information to help you make decisions regarding your health or that of your loved one.    

Will the patient navigator adjust wait times for procedures or the patient registry?

No. The patient navigator cannot adjust wait times for procedures or the Patient Registry. The navigator can help guide you through the health care system to ensure you access the most appropriate service(s) for your health care needs.   

How can I contact the patient navigator?  

Patient Navigator
16 Garfield Street
PO Box 2000, Charlottetown, PE   C1A 7N8

Toll free:  1-844-882-3141  
Telephone:  (902) 620-3418
Fax:  (902) 368-6136                       
Email:  patientnavigator@gov.pe.ca

If you require urgent mental health support, please call the Island Helpline at 1-800-218-2885, or go to the emergency department at the Queen Elizabeth Hospital or Prince County Hospital where crisis intervention professionals can help you. 

For urgent medical situations, please call 9-1-1 or go to the nearest emergency department.
Published date: 
November 28, 2017
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General Inquiries

Health PEI
16 Garfield Street
PO Box 2000
Charlottetown, PE   C1A 7N8

Phone: (902) 368-6130
Fax: (902) 368-6136

healthpei@gov.pe.ca

Your Health Privacy

Media Inquiries
Phone: (902) 368-6135

Health PEI Board of Directors
Phone: (902) 368-4637

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department.

If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

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