PEI Broadband Fund for Residents Frequently Asked Questions (FAQ)

1.    What is the start date of the program?

  • Program eligibility date is April 1, 2021. Installations meeting the PEI Broadband Fund for Residents criteria occurring on or after April 1, 2021 are eligible to apply.     
  • Projects of $500 or greater require prior approval before work commences. 

2.    What is the application end date?

  • The Program will remain open to applications based on budget availability.  

3.    Are cottages or summer homes of full-time PEI residents eligible?

  • PEI Broadband Fund for Residents is available to primary residences of full-time PEI residents.  Secondary homes or cottages are not eligible under the program criteria. 

4.   How can I learn about planned internet service coverage across PEI?

  • For information about work and funding to improve internet service coverage in PEI, please visit PEI's Internet Plan

5.    Is HST Included?

  • If the Applicant (resident) is not eligible to have HST refunded, HST will be included in the reimbursement total.   
  • If the Applicant (resident) is eligible to have HST refunded, HST will not be included in the reimbursement total.  

6.    Is payment upfront required by the Applicant for reimbursement?

Payments can be sent electronically directly to the Vendor.  If you have paid the invoice, payment will be made to you by Direct Deposit. 

  • Projects $500 or less
    • Once the project is complete, the Applicant can submit the invoice and proof of payment at time of application, based on whether the Applicant has paid the invoice.    
  • Projects $500 or greater
    • Reimbursement to the Applicant:  Once the project is approved and complete, the Applicant submits the invoice, proof of payment and a copy of a void cheque.  
    • Reimbursement to the Vendor:  Once the project is approved and complete, the Applicant submits the invoice, signs off that the work has been completed, and requests payment to be sent directly to the Vendor.

7.    Can businesses apply to this program?

  • No, the PEI Broadband Fund for Residents only accepts applications for the primary residences of permanent full-time residents of Prince Edward Island. 

8.    Does the PEI Broadband Fund for Residents include support for equipment? 

  • The PEIBF for residents is focused on providing support for solutions that will improve the ability of a residence to receive or improve internet speed. Equipment inside the home such as modems, Wi-Fi routers, Wi-Fi boosters or routers, etc. are not eligible.

9. Who is responsible for the equipment and infrastructure?

  • Maintenance or removal of equipment or infrastructure is the responsibility of the Applicant and/or ISP.

10.    Is fibre to a home covered?

  • Yes, running fibre/cable to the home down a driveway which is greater than 300 feet from the road will be considered. Connection fees are not covered.

11.    Can a person apply for more than one location? 

  • No, the application must be for the resident’s primary residence.

12.   Can I boost my signal?

  • No, the PEI Broadband Fund for Residents is designed to provide a full-time PEI resident with access to internet service or improved internet service to their primary residence.  Signal boosting to other dwellings at the civic address and/or to neighbouring civic addresses is not an eligible activity.

13.    Client is having trouble submitting application.

  • Applicants should ensure the browser is up-to-date and for best results, Chrome is recommended.  If difficulty submitting an application continues, try another browser such as Firefox, Explorer, etc, or contact Innovation PEI using the inquiry form.
  • Hard copy applications can be requested by contacting Innovation PEI here. 

14.    Can an applicant contact more than one vendor to receive advice?

  • Yes, an applicant can contact more than one internet service provider and choose the best solution that works for them.    

15.    What Service Providers are eligible?

16.    Can a client access other IPEI supports for the project? 

  • No, up to 100% funding is provided under the PEI Broadband Fund for Residents.
  • Previous recipients of the PEI Broadband Residential Pilot who received the maximum contribution are not eligible.  If your service speed has significantly changed, please make an inquiry here.

17.   How will I know if I was approved?

  • Applications that are complete and accurate and include all the required attachments will be processed in order of receipt.  Applicants will receive electronic (email) notification upon completion of the review – please use an active email address in your application for communication purposes.

18.   Do I need a permit?

  • Any permit requirements are the sole responsibility of the applicant or contractor.
Published date: 
October 14, 2021
Innovation PEI

General Inquiries

Innovation PEI
94 Euston Street
PO Box 910
Charlottetown, PE   C1A 7L9

Phone: 902-368-6300
Toll-free (North America): 1-800-563-3734
Fax: 902-368-6301

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