Emergency Numbers

Ambulance, Fire, Police:  9-1-1

Call 9-1-1 to report a fire, crime or health emergency for immediate help. 

Operators will ask about the emergency and dispatch the police, fire department and/or an ambulance, as needed. 

The service is available 24 hours a day, seven days a week.

811 Telehealth:  8-1-1

Call 8-1-1 to speak with a registered nurse for non-emergency health information and advice. The service is available 24 hours a day to answer health questions over the phone.

Dial 7-1-1 (TTY), if you are hearing impaired.

Learn more about 811 Telehealth.

When should you call 9-1-1 instead of 8-1-1?

Call 9-1-1 or go to an emergency department when:

  • experiencing discomfort or tightness in the chest;
  • experiencing unusual shortness of breath;
  • experiencing abdominal pain;
  • experiencing prolonged and persistent headache or dizziness;
  • an injury may require stitches or involve a broken bone;
  • a child has prolonged diarrhea or vomiting; or
  • a baby under six months of age has a fever of 38°C (100.4°F) or higher.

Addiction Services:  

Mental Health and Addictions Phone Line:  1-833-553-6983 (toll-free)

24-hour, toll-free service from anywhere on PEI for inpatient and outpatient withdrawal management, counselling, information, and referral for help with an addiction to alcohol and/or drugs.

Learn more about: 

Gambling Support Line:  1-855-255-4255

24 hour, toll-free, confidential telephone service with a licensed social worker for problem gambling counselling and crisis intervention.

For more information, visit Gambling Support Information.

Adult Protection

If you suspect a vulnerable adult is in need of protection from abuse or neglect, you can report your concern to Adult Protection at any Home Care office across PEI. 

Location Telephone
(902) 687-7096
(902) 838-0786
(902) 368-4790
(902) 888-8440
(902) 859-8730

Child Protection:  1-877-341-3101

If you suspect a child is in need of protection from abuse or neglect, you are legally required to contact Child and Family Services.

After hours:    1-800-341-6868

Mental Health Support

Mental Health and Addictions Phone Line:  1-833-553-6983 (toll-free)

24-hour, bilingual and confidential telephone service that provides information, support, or help to Islanders who are in a crisis, feeling depressed, or thinking about suicide.

Kids Help Phone:  1-800-668-6868

24-hour, bilingual, confidential and anonymous telephone and online counseling service for children and youth.

For more information, visit KidsHelpPhone.ca 

Bridge the gapp:

An online resource designed to support mental wellness.  

For more information, visit Bridge the gapp

Poison Control:  1-800-565-8161

24 hour, free, confidential telephone service for families and health care professionals for suspected poisoning or exposures to toxins.

For more information, visit iwkpoisoncentre.ca


Emergency Shelter Referral Line:  1-833-220-4722    

Individuals in urgent need of overnight shelter can call the toll-free referral hotline. 

Anderson House Crisis Line:  1-800-240-9894

Emergency shelter for women and their children who are in need of safety because of violence in their lives.

Blooming House:  (902) 213-9969  

Safe overnight shelter for women aged 18 and up. 

Website:  www.bloominghouse.ca

Chief Mary Bernard Memorial Shelter:  1-855-297-2332

Emergency shelter from family violence for Aboriginal and non-Aboriginal women and their children.

Bedford MacDonald House:  1 (902) 892-9242

Emergency homeless shelter and short-term residence for men.

Deacon House:  (902) 368-4036 

Provides overnight harm reduction shelter for adult males over the age of 19 who abuse substances or have a chemical dependency.

PEI Rape and Sexual Assault Centre:  1-888-368-8055

Confidential counseling service for victims of rape and sexual assault.

For more information, visit peirsac.org 


Published date: 
February 8, 2023
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General Inquiries

Health PEI
PO Box 2000
Charlottetown, PE   C1A 7N8

Phone: 902-368-6130
Fax: 902-368-6136


Your Health Privacy

Media Inquiries
Phone: 902-368-6135

Health PEI Board of Directors

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department.

If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

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