811 Telehealth

Dial 8-1-1 to access non-emergency health information. Dial 7-1-1 (TTY), if you are hearing impaired.

What health information will I get by calling 8-1-1? 

A registered nurse is available 24 hours a day to answer your health questions over the phone and will: 

• help you determine whether you require emergency or non-urgent medical attention;
• provide current, reliable information related to your health issue; and
• offer helpful guidance about health services available in the province.

A detailed directory of 8-1-1 health topics is also available online. 

When should I call 9-1-1 instead of 8-1-1?

Call 9-1-1 or go to an emergency department when you have:

• discomfort or tightness in the chest;
• unusual shortness of breath;
• severe abdominal pain;
• prolonged and persistent headache or dizziness;
• an injury that may require stitches or involve a broken bone;
• a child who has prolonged diarrhea or vomiting; or
• a baby under six months of age with a fever of 38°C (100.4°F) or higher.

What if I’m unable to reach 8-1-1?

If you are unable to reach the 8-1-1 service by dialling 8-1-1 from your telephone or hand held device, please contact your telephone service provider.

In some cases, local telephone service providers may not be able to support 8-1-1 dialling. If this is the case, you may access the 8-1-1 service by calling 1-866-770-7724 from a telephone registered in Prince Edward Island only.

How can I apply to work for the 8-1-1 service?

If you are interested in a career as a telehealth nurse or telehealth associate, contact Emergency Medical Care Inc. directly.

Want to provide feedback on service received from 8-1-1?

If you would like to discuss or inquire about services received or provided by 8-1-1, please email healthpei@gov.pe.ca. Every comment becomes part of our quality improvement process. We will review, document and respond to every submission as quickly as possible.

How do I contact 8-1-1 Administration? 

8-1-1 Administration Office
239 Brownlow Avenue, Suite 300
Dartmouth, NS  B3B 2B2

Telephone: 1 (902) 407-8230