811 Telehealth

811 will be enhancing their telephone capacity on Friday March 20, 2020 at 04:00 am. Callers may experience a fast busy signal while trying to access our services. Please hang up and continue to try again. Thank you for your continued patience.

Dial 8-1-1 to access non-emergency health information. Dial 7-1-1 (TTY), if you are hearing impaired.

What health information will I get by calling 8-1-1? 

A registered nurse is available 24 hours a day to answer your health questions over the phone and will: 

  • help you determine whether you require emergency or non-urgent medical attention;
  • provide current, reliable information related to your health issue; and
  • offer helpful guidance about health services available in the province.

A detailed directory of 8-1-1 health topics is also available online. 

COVID-19 : When to call 811

8-1-1 is experiencing higher than normal call volumes. It will take longer than usual to respond to your call. We are working hard to respond to all calls as quickly as possible. Thank you for your patience.

If you answer YES to any of the questions below, call 811.

Within the last 14 days have you:

  • travelled outside of Canada and have a fever greater than 38 C AND/OR a cough
  • been in close contact (within 2 meters) with a person with a laboratory confirmed case of COVID-19?

Any Islanders who have travelled out of Canada are urged to self-isolate for 14 days following return to Canada. If you do develop a fever or a cough, call 811. If you answered NO to all the above questions and you are looking for general information about COVID-19, visit princeedwardisland.ca/covid19

If you are looking for information on future travel, how to self-isolate or other information, visit canada.ca/coronavirus or call Government of Canada COVID-19 Information Line listed below.

Use a self-assessment tool to help determine whether you should be tested for COVID-19.

When should I call 9-1-1 instead of 8-1-1?

Call 9-1-1 or go to an emergency department when you have:

  • discomfort or tightness in the chest;
  • unusual shortness of breath;
  • severe abdominal pain;
  • prolonged and persistent headache or dizziness;
  • an injury that may require stitches or involve a broken bone;
  • a child who has prolonged diarrhea or vomiting; or
  • a baby under six months of age with a fever of 38°C (100.4°F) or higher.

What if I’m unable to reach 811?

If you are unable to reach the 811 service by dialling 8-1-1 from your telephone or hand held device, please contact your telephone service provider.

In some cases, local telephone service providers may not be able to support 8-1-1 dialling. If this is the case, you may access the 811 service by calling 1-866-770-7724 from a telephone registered in Prince Edward Island only.

How can I apply to work for the 811 service?

If you are interested in a career as a telehealth nurse or telehealth associate, contact Emergency Medical Care Inc. directly.

Want to provide feedback on service received from 811?

If you would like to discuss or inquire about services received or provided by 811, please email healthpei@gov.pe.ca. Every comment becomes part of our quality improvement process. We will review, document and respond to every submission as quickly as possible.

How do I contact the 811 service? 

811 Administration Office
PO Box 38203
Dartmouth, NS  B3B 1X2

Telephone: 1 (902) 407-8230

 

Published date: 
March 17, 2020
Health and Wellness

General Inquiries

Department of Health and Wellness
4th Floor North, Shaw Building
105 Rochford Street
Charlottetown, PE   C1A 7N8

Phone: 902-368-6414
Fax: 902-368-4121

DeptHW@gov.pe.ca