Storm Response

The Provincial Emergency Operations Centre remains active and emergency measures staff and partners continue to coordinate disaster recovery efforts.

Disaster Financial Assistance

The Provincial Disaster Financial Assistance Program is available to help Islanders with costs to repair or replace uninsurable, essential basic property loss due to disasters. The program is also available to small businesses, not-for-profit organizations and municipal governments.

To register for an application to help recover costs due to damages from Hurricane Dorian, contact the Canadian Red Cross at 1-800-863-6582

Here is a list of tips, updates and contacts to assist you with ongoing storm response and recovery.

Debris Removal

Do not burn debris unless you have a valid burn permit.

Debris Disposal: Call IWMC at 1-888-280-8111

Debris can also be taken free of charge to Waste Watch Drop-Off Centers and does not have to be bundled. Extended hours are Monday to Saturday, 8:00 am - 4:30 pm. Free drop-off has been extended until October 12, 2019.

Visit Island Waste Management (IWMC) for updates

Curbside pick-up

Please note that curbside debris pick-up will not occur on your regular IWMC pick-up day. It may be a few weeks before your debris is picked up.

  • Provincial road crews are assisting IWMC in curbside debris pick-up.
  • Place your debris near the road. Make sure debris does not block traffic or pedestrian access.
  • Twigs and branches should be bundled, tied and set out near the road.
  • Each item (or bundle) must be less than 50 lb. and be 4 ft. or less in length.
  • Do not use plastic bags, feed bags, or cardboard boxes for cleanup material.

Large debris
Contact provincial Highway Maintenance dispatch to register for help to cut up fallen trees on your property and/or to move large debris curbside.

  • Prince County: (902) 888-8275
  • Queens County: (902) 368-4770
  • Kings County: (902) 652-8960

Dispatch is open Monday to Friday, 8am-4pm. If the dispatch number is busy and you are connected to voicemail, please leave a detailed message including your location and contact information.

Charlottetown and Summerside have their own debris collection plans in place for their residents, so residents should contact these municipalities directly. However residents are still welcome to drop-off debris at IWMC sites.

Community Support

Help with immediate food needs

Island food banks will provide immediate food relief to vunerable Islanders who lost food due to power outages and need assistance. Call Mike MacDonald at 902-892-7092 Find details

Property damage assistance - Samaritan’s Purse

Samaritan's Purse will help homeowners with limited or no insurance coverage who need clean-up assistance in the Summerside and Kensington. Call 1-844-547-2663.

Helping Hands Initiative, East Prince Seniors Initiative can match you with a volunteer to help with cleanup. Call 902-888-2177

Insurance Advisory

To assist with insurance claims, take photos and videos of damage to your property. Keep your receipts too!

Use Qualified Tradespeople

Do you need help finding qualified tradespeople? Contact the Construction Association of PEI for a complete list by phone at 902-368-3303 or email


Call Maritime Electric at 1-800-670-1012 in the event of an outage.

Government Delays and Closures

Fire safety

Make sure that stoves and space heaters are turned off in the event that you lose power. Remember to keep safety in mind when operating generators. Generators should only be used outdoors in order to prevent carbon monoxide poisoning.

Food Safety

  • With extended power outages, food that is normally refrigerated or frozen may have spoiled. Get rid of spoiled food. Wash hands carefully after dealing with spoiled food. Clean any surfaces that come into contact with spoiled food. Do not reuse cloths you have used for clean-up until they have been disinfected by washing in hot water.
  • Remember, food that has gone bad does NOT always smell bad or appear spoiled.
  • If the food still contains ice crystals or feels refrigerator-cold, it can be re-frozen.

Sorting & Drop-off

  • Food should go in the green bin if possible, however if food is spoiled and wrapped in plastic, it should remain in the packaging and be put in the black bin.
  • Bins will be picked up during normal collection. Don’t overload carts past 220 lbs. Put additional rigid containers curbside; must weigh no more that 50lbs.
  • Spoiled food can also be taken free of charge to any IWMC Waste Watch Drop-Off Centers. Food does not need to be sorted.

Refrigerated medication

After power has been out for more than a day, discard any medication that should be refrigerated, unless the drug’s label says otherwise. If a life depends on the refrigerated drugs, consult a doctor or pharmacist.

When in doubt, throw it out.


Published date: 
October 7, 2019
Justice and Public Safety

General Inquiries

Public Safety Division
PO Box 911
Charlottetown, PE   C1A 7L9

Phone: 902-894-0385
Toll-free: 1-877-894-0385
Fax: 902-368-6362

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