Patient Experience

Patient experience is an important part of the quality of health care one receives. It is everything from a patient’s communication with health care providers, to their ability to get a timely appointment, to receiving information about their care. 

Patient Experience Week

Patient Experience Week is an annual event to celebrate the health care staff and volunteers who impact patient experience every day.  

During this week, Health PEI honours staff and physicians, patients, families, volunteers, and communities working to provide patient and family-centered care and re-energizes our efforts to make patient experience a focus of the care we provide.  

Patient Experience Week was April 29 to May 3, 2024.

Patient navigators

A patient navigator is a person who can help you access health care services and supports, regardless of where you live in PEI or where you are on your health care journey. 

Health PEI has four patient navigators: a provincial patient navigator, a stroke navigator, a cancer navigator and an addictions and mental health navigator. 

For contact information and to learn more about patient navigators, visit the Patient Navigator web page.

Partners in care

At Health PEI, a partner in care is an essential non-professional health team member the patient identifies and designates to provide emotional, physical, and social support while the patient is accessing our facilities and services. 

A partner in care may support the patient in a variety of ways, such as providing physical support, cognitive and communication support, meaningful connections, and assistance in decision-making.

For more information, see the Family Presence in Health Care web page.

Patient and family partners 

Patient and family partners are volunteers who have recent experience with the healthcare system, either as a patient/client or as a family member. Patient and family partners are key members of Health PEI’s Quality Improvement Teams and other Health PEI committees and working groups. 

These partners may participate in facility and service design, quality improvement, and program development. They can work with staff to provide direct input into policies, programs, and practices which affect patient/family care and services. 

For more information see the Health PEI Volunteer Patient and Family Partners web page

Contact the Health PEI Patient Experience team  


Published date: 
April 18, 2024
Health PEI

General Inquiries

Health PEI
PO Box 2000
Charlottetown, PE   C1A 7N8

Phone: 902-368-6130
Fax: 902-368-6136

Your Health Privacy

Media Inquiries
Phone: 902-368-6135

Health PEI Board of Directors

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency department.

If you are unsure what to do about a health issue or if you need health information, call 8-1-1.

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